Director, Concessions

Director, Concessions

DIAMOND BASEBALL HOLDINGS LLC

Manchester, NH Job Details Part-time | Full-time 1 day ago Benefits Opportunities for advancement Qualifications Cost management Employee onboarding Food safety management Quality assurance within food and beverage industry Operations management Inventory management Event coordination Gap analysis Managing hospitality teams Mid-level Cost control Improving operational efficiency 3 years Team development Hiring Supervising experience Team management Recruiting Onboarding process management Leadership Communication skills Staffing management Overseeing training Food service management Staff development Hospitality management

Full Job Description Position Overview:

The Director, Concessions is a hands-on leadership position supporting food & beverage operations for the New Hampshire Fisher Cats. This individual will play a key role in executing concessions operations at the club level while developing the skills and experience necessary to step into a future F&B leadership role within the DBH portfolio. This position is embedded within the New Hampshire operation and will contribute directly to day-to-day concessions execution, team development, and overall fan experience. While the role carries a Director title, it is designed as a high-impact development opportunity, with the expectation that the individual will grow into a full concessions leadership role as opportunities arise across DBH-operated clubs.

Essential Duties & Responsibilities:

Game Day & Event Operations Support and execute all aspects of concessions operations during games and events, including staffing, setup, service, and breakdown Act as a visible, hands-on leader during events to ensure smooth, efficient operations Troubleshoot operational challenges in real time to maintain service standards and guest satisfaction Operational Support & Execution Partner with club leadership to support overall concessions performance, including staffing plans, inventory, and service execution Assist in maintaining high standards for food quality, cleanliness, safety, and presentation Help identify operational gaps and implement solutions to improve efficiency and consistency Staffing, Training & Development Assist in recruiting, onboarding, and training concessions staff and supervisors Provide day-to-day coaching and feedback to part-time and full-time team members Support the development of strong frontline leadership within the concessions operation Business & Financial Exposure Gain experience in key business functions including labor management, cost control, and revenue optimization Assist in tracking performance and identifying opportunities for growth and improvement Support implementation of promotions, menu updates, and operational initiatives

Leadership Development:

This role is part of DBH's broader effort to build a strong pipeline of food & beverage leaders. The Director, Concessions will: Develop a comprehensive understanding of concessions operations within a high-volume sports environment Build leadership and management capabilities through hands-on experience Gain exposure to DBH standards and operational expectations Be considered for future Director, F&B or equivalent leadership roles within the DBH portfolio as positions become available

Qualifications:

3-6+ years of experience in food & beverage, hospitality, or venue operations Prior supervisory or management experience required Experience in high-volume environments (sports, entertainment, hospitality, or similar) preferred Strong attention to detail with a focus on execution and guest experience Excellent communication skills and a hands-on, team-first leadership style Desire to grow into a senior leadership role within a multi-unit organization Willingness to relocate in the future for advancement opportunities

Competencies:

Execution-Focused:

Delivers results in a fast-paced, live-event environment

Leadership Potential:

Demonstrates ability to lead, coach, and influence others

Adaptability:

Comfortable navigating changing priorities and operational needs

Problem Solving:

Proactively identifies issues and implements solutions

Team-Oriented:

Builds strong relationships across departments

Growth Mindset:

Motivated to learn and take on increased responsibility Why Join the

Fisher Cats & DBH:

Opportunity to gain hands-on experience in a high-profile Double-A environment Clear pathway to a long-term leadership role within the DBH portfolio Exposure to best practices across a multi-club organization Be part of a team focused on delivering exceptional fan experiences