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Job Description
Director of Automotive BDC Operations Dealer Synergy - 4.5 Audubon, NJ Job Details Full-time $65,000 - $85,000 a year 14 hours ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Qualifications Operational analysis Sales reporting Sales analysis Operational management Managing sales strategy or development teams Business analysis Process design Metrics Reporting E-commerce Sales team management Lead Conversion Business consulting Team development Sales performance monitoring (sales process improvement strategies) Sales coaching Online retail experience Sales management systems proficiency CRM system proficiency Appointment scheduling Sales leadership Lead generation activity metrics tracking Automotive sales management experience Process management Full Job Description Lead One of the Automotive Industry's Most Innovative Outsourced BDC Organizations Dealer Synergy is seeking an elite automotive leader to oversee and scale our growing Outsourced BDC Division. This is not a traditional dealership BDC Director role. You will be responsible for leading remote automotive appointment-setting teams, managing dealership client performance, developing operational processes, coaching team leaders, improving KPI performance, and helping dealerships across the country maximize every sales opportunity. Our Outsourced BDC Division serves franchise dealerships nationwide through dedicated appointment coordinators, advanced CRM processes, proven sales systems, and performance-driven accountability. We're looking for a leader who has already mastered dealership Internet and BDC operations and is ready to impact multiple dealerships simultaneously. If you have successfully led a high-performing Internet Department, BDC, Sales Department, or eCommerce operation and understand how to turn leads into appointments, appointments into shows, and shows into sold vehicles, we want to talk to you.
WHAT YOU'LL BE RESPONSIBLE FOR
Overseeing daily operations of Dealer Synergy's Outsourced BDC Division Managing and coaching team leaders and appointment coordinators located domestically and internationally Driving performance across multiple dealership clients simultaneously Monitoring and improving key performance indicators including: Lead Response Time Contact Rate Appointment Set % Appointment Show % Sold Rate Agent Productivity Quality Assurance Scores Conducting dealership performance reviews and operational assessments Identifying process gaps and implementing performance improvement plans Training dealership clients on best practices for CRM management, lead handling, phone skills, texting strategies, email communication, and appointment setting Collaborating with dealership owners, general managers, sales managers, and BDC managers to improve results Developing accountability systems and reporting processes Supporting hiring, onboarding, training, coaching, and performance management of BDC personnel Creating scalable systems that improve efficiency, consistency, and profitability
WHO WE'RE LOOKING FOR
The ideal candidate has successfully managed high-volume automotive lead operations and understands both dealership sales processes and BDC management at an advanced level. You should be highly analytical, process-driven, and capable of leading both clients and internal teams.
REQUIRED EXPERIENCE
5+ years of automotive dealership leadership experience Previous experience as: Internet Director BDC Director eCommerce Director Digital Sales Director Sales Manager General Sales Manager Proven success improving appointment, show, and sold metrics Strong CRM and lead management expertise Experience managing and developing teams Experience building accountability systems and operational processes Strong reporting and KPI analysis skills Excellent communication, leadership, coaching, and presentation skills
BONUS POINTS IF YOU HAVE
Multi-store automotive experience Experience managing remote teams Experience with outsourced BDC operations Experience consulting with dealerships Experience with major CRM platforms including VinSolutions, Elead, DealerSocket, Tekion, DriveCentric, or similar systems Call center leadership experience
WHAT MAKES THIS OPPORTUNITY DIFFERENT
Most dealership leaders impact one store. In this role, you'll influence dozens. You'll work alongside some of the automotive industry's top trainers, consultants, and performance experts while helping dealerships across North America improve lead conversion, customer experience, and sales performance. You'll have the opportunity to build, improve, and scale a growing division with significant long-term career growth potential.
ABOUT DEALER SYNERGY
Dealer Synergy has spent more than 20 years helping dealerships increase sales, improve customer experience, maximize lead conversion, and develop high-performing teams. We are recognized throughout the automotive industry for our expertise in BDC operations, Internet sales, CRM processes, training, accountability, and dealership performance improvement.
Our mission is simple:
Help dealerships sell and service more vehicles through better people, better processes, and better performance.
BENEFITS 401
(k) Health Insurance Dental Insurance Vision Insurance Paid Time Off Professional Development Opportunities Career Growth Potential If you're a high-performing automotive leader who thrives on accountability, process optimization, coaching, and measurable results, we'd love to hear from you.
Pay:
$65,000.00 - $85,000.00 per year
Benefits:
401(k) 401(k) matching Dental insurance Health insurance Paid time off Vision insurance
