Business Operations Manager

Business Operations Manager Ewing, NJ Job Details Full-time $85,000 - $105,000 a year 1 day ago Benefits Paid holidays Health insurance Dental insurance Paid time off Qualifications Resource allocation Contract management Customer relationship building Workflow management (operations management method) Process improvement Mid-level Improving operational efficiency Compliance management implementation Contract drafting Legal drafting Staff training Organizational skills Contracts Procurement contract negotiation Training & development Document management systems Escalation handling Leadership Procurement management Operational budget management Organizational budget management

Full Job Description Title:

Business Operations Manager Compensation:

$85,000-$105,000 annually

Employment Type:

Full-Time, Exempt (100% On-Site)

Reports To:

Director of Business Operations What We Offer One of the top 401(k) plans in the industry, including a 5% employer contribution plus a 6% match (11% total) Comprehensive medical and dental benefits Paid time off, including personal, vacation, and sick time Paid holidays Who We Are The Arc Mercer is a trusted leader in providing comprehensive support and services for individuals with intellectual and developmental disabilities (IDD) across Mercer County. About the Role 90% - Front Line/Hands-on Business Operations 10% - Participate in Budget Management, Contracts & Procurement •This is not an Accounting Role•The Business Operations Manager is a critical, execution‑focused role responsible for ensuring that organizational processes across different social enterprise business lines are carried out accurately, consistently, and in alignment with established SOPs. This position reports directly to the Director of Business Operations, who sets the strategic direction. Your role is to be the "eyes and ears on the ground" to make sure those strategies are implemented effectively . In addition to other services, The Arc specializes in the employment of adults with developmental disabilities. We operate several social enterprise lines of business such as: Commercial Cleaning Food Services Document Shredding Services Assembly and Fulfillment Services This role will align as the Operations Manager with each business unit for SOP/Process implementation and improvement. This is a great opportunity for a hands‑on operations professional who enjoys organizing information, improving workflows, supporting managers, and keeping complex processes running smoothly across multiple departments. Key Responsibilities Ensure that SOPs created by the Director of Business Operations are being implemented and consistently followed across departments Train staff on new or updated operational procedures Monitor compliance with workflows and escalate issues when processes are not being followed Identify day‑to‑day operational gaps and recommend/implement practical improvements Ensure Compliance Ensure Quality Customer Relationships Highlight Best Practices Support the Director of Business Operations Contracts Management & Procurement Participate in contract drafting, negotiation, compliance, and renewals Strengthen procurement processes to improve efficiency, transparency, and alignment with organizational goals Advise leadership on operational improvements, resource allocation, and staffing structures Qualifications •Critical Thinking Skills•Hands-on Business Operations leadership experience. Strong organizational skills and attention to detail Ability to manage multiple workflows, deadlines, and documentation requirements Comfortable working with front‑line managers and supporting them in following established processes Clear communicator who can explain procedures and ensure consistent implementation Proficiency with spreadsheets, budget tracking tools, and document management systems Why Join Us? At The Arc Mercer, you'll be part of a mission-driven organization where your work truly makes a difference. Join a supportive, professional environment that values growth, collaboration, and the power of inclusion. Here, you'll have the opportunity to empower individuals to achieve their fullest potential, while building your own skills and career through ongoing training and development. If you're passionate about helping others thrive in the workplace and the community, we invite you to bring your talents to our team. Together, we'll create meaningful opportunities and make a lasting impact. Join us at The Arc Mercer-where every day is an opportunity to change lives. Equal Opportunity Employer The Arc Mercer is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran, or disability status.