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Customer Growth and Operations Coordinator
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Confidential
Warren, NJ (In Person)
Full-Time
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Job Description
Customer Growth and Operations Coordinator 3.4 3.4 out of 5 stars Warren, NJ 07059 Hybrid work Full-time Confidential 29 reviews Full-time We are a local dry cleaning and laundry business expanding into on-demand pickup and delivery through the Washry app, a platform that lets customers build a hamper, schedule a pickup, and track their order in real time. We are looking for one driven, versatile person to own the growth and day-to-day operation of this online channel. This is a hands-on hybrid role that blends digital marketing, customer success, and logistics into a single position. You will be responsible for getting customers onto the app, converting our existing walk-in base to online ordering, and making sure every order is picked up, fulfilled, and delivered smoothly. If you like wearing multiple hats, building something from the ground up, and seeing the direct impact of your work, this role is for you. Key Responsibilities Marketing & Growth Promote and market the Washry app to grow our customer base and drive app downloads and first orders. Plan and execute marketing campaigns across online channels (social media, email, local search, paid ads), in-person efforts (storefront signage, community events, local partnerships), and other creative avenues. Design promotions, referral offers, and seasonal campaigns that bring new customers in and keep existing ones ordering. Customer Conversion & Success Talk with existing walk-in customers and guide them to download the app and place their orders online. Onboard new customers, set up their accounts and preferences, and make sure their first experience is smooth and positive. Act as the main point of contact for customer questions, feedback, and issues, building loyalty and repeat business. Logistics & Fulfillment Prepare, ship, and track the complimentary starter hampers sent to new customers. Coordinate daily pickup and delivery logistics, including scheduling and routing. Manage and support drivers, including assignments, day-to-day communication, and performance. Track hamper inventory and ensure fast, reliable turnaround on every order. Tracking & Reporting Track and report daily business performance, including order volume, revenue, and online conversion rates. Monitor how many orders shift from walk-in to online and report progress against conversion goals. Use the data to spot trends and recommend improvements to marketing and operations. Required Qualifications 1+ years of experience in digital marketing, customer success, operations, or a closely related field. Hands-on experience with social media marketing, email marketing, and/or local community marketing. Comfortable using mobile apps and digital tools, with the ability to teach customers how to use them. Strong organizational skills, with experience coordinating logistics, schedules, or deliveries. Proficiency with spreadsheets and basic reporting or analytics. Excellent verbal and written communication and a genuine customer-first attitude. Self-starter who thrives in a hands-on, fast-paced small-business environment. Preferred Qualifications Experience in an on-demand, delivery, e-commerce, or service-based business. Familiarity with marketing and analytics tools such as Google Analytics or Meta Business Suite. Experience managing or coordinating drivers, field staff, or vendors. Background in dry cleaning, laundry, hospitality, or local retail. Valid driver's license.