Head of Operations

Head of Operations at Mission Staffing Head of Operations at Mission Staffing in Weehawken, New Jersey Posted in 12 days ago.

Type:

full-time

Job Description:

Key Responsibilities:

Lead, coach, and develop a team of operations staff across transaction processing, client servicing, and back-office functions. Actively monitor workflows, step in to resolve escalations, help with day to day trade processing as needed and maintain a clear understanding of team capacity.

Own end-to-end process management:

document, review, and continuously improve operational procedures to reduce error rates, processing times, and manual effort. Partner with Compliance, Risk and Accounting teams to ensure all operational activities meet company and regulatory requirements (e.g., DDQ, AML, KYC, SEC/FINRA/FCA/NFA where applicable). Oversee vendor and counterparty relationships relevant to operations, including administrators, brokers, custodians, and technology providers. Lead incident response for operational failures or breaks - coordinate resolution, conduct root cause analysis, and implement corrective actions. Drive automation and technology initiatives in partnership with IT and the business to reduce operational risk and improve scalability. Maintain company's Marine Cargo insurance policy, monitoring premium usage allocations and policy renewals. Required Qualifications 10+ years of progressive operations experience within financial services (asset management, banking, brokerage, insurance, or fintech). Proven track record of hands-on management - this is not a strategy-only role; direct involvement in daily operations is expected. Strong working knowledge of physical commodities products (metals preferred i.e. Futures, Options, Swaps, Forwards, Warrants, Physical Metal Offtakes and Streams), transaction lifecycles, and back-office processes. Demonstrated ability to manage and motivate the team, including performance management and professional development. Experience working within a regulated environment with direct exposure to compliance and risk frameworks. Proficient in operational reporting, data analysis, and using metrics to drive decisions. Excellent written and verbal communication skills; ability to present clearly to senior stakeholders. Bachelor's degree in Finance, Business, Economics, or a related field; MBA or equivalent is a plus. Experience with process improvement methodologies (Lean, Six Sigma, or similar). Experience managing cross-functional projects or system implementations.