Overnight Lodging Coordinator

JOB DESCRIPTION

Overnight Lodging Coordinator Reports To:

Overnight Supervisor Job Type:

Full-Time

GENERAL DESCRIPTION

At Corporate Hospitality Services , is seeking a dependable and detail-oriented Overnight Lodging Coordinator to manage after-hours lodging and front desk operations. The ideal candidate will possess excellent communication, organizational, and problem-solving skills, ensuring client needs are met efficiently and overnight operations run smoothly.

RESPONSIBILITIES AND DUTIES

Answer and screen incoming calls with professionalism and efficiency Accurately gather information and enter data into the queue system Monitor and respond to reservation and lodging emails, assigning tasks appropriately Book lodging accommodations accurately and promptly Liaise with hotels to update or resolve issues with reservations on behalf of clients Communicate with clients regarding updates or issues reported by hotels Negotiate and confirm hotel rates to maximize client savings Review entries in Salesforce to avoid duplicate bookings Inform clients about hotel policies that may incur additional charges (e.g., cancellations, parking fees) Escalate unresolved issues or delays to the Overnight Supervisor Address and resolve client complaints related to CHH facilities Complete nightly check-in call lists and document all interactions thoroughly in Salesforce

EXPERIENCE

Overnight Lodging Coordinator :

5 years (Required)

Hospitality Industry:

1 year a Plus Customer Service Multitasker Able to work well under pressure Team player with positive attitude

Schedule:

Overnight shift

COMPENSATION AND BENEFITS

(AFTER 90 DAYS) Dental Insurance Health insurance Vision Insurance PTO After 1 year of dedicated service, the employer will provide comprehensive coverage for allied medical expenses at no cost to the employee "To explore other available positions, please visit our Careers page at https://www.chsoilfield.com/careers/.

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