Corporate Experience & Operations Coordinator

Are you someone who thrives in the middle of the action

• the person everyone counts on to keep things running smoothly, guests feeling valued, and the office humming?

If you're energized by variety, love solving problems before they become headaches, and bring hospitality-level care to everything you do, this is the role for you! This isn't your average coordinator position. As our Corporate Experience & Operations Coordinator, you'll sit at the heart of our organization

• serving as a key connection point between our guests, franchisees, field teams, vendors, and internal leadership.

You'll own meaningful work across guest relations, corporate travel, events, training logistics, and day-to-day office operations. Every day looks different. Every interaction matters.

WHAT YOU'LL OWN

Guest & Franchisee Relations Be the first voice guests, franchisees, operators, and vendors hear

• and make it a great one Listen, problem-solve, and deliver real solutions with professionalism and empathy Manage the guest feedback loop to ensure every concern is tracked, followed up on, and resolved Spot trends, surface insights, and bring them to leadership to drive continuous improvement Escalate complex issues with context and urgency
• and follow through until resolved Corporate Travel Coordination Own all company travel logistics
• flights, hotels, rentals, itineraries, and last-minute changes Keep records organized, confirmations accessible, and travelers prepared Support executives and field teams with travel needs, handling sensitive details with full discretion Meetings, Events & Training Coordinate logistics for corporate meetings, conferences, training sessions, and company events Handle scheduling, catering, materials, room setup, and guest coordination end-to-end Ensure new franchisees, managers, and team members have a seamless onboarding and training experience Create a polished, welcoming environment for every visitor Office & Administrative Operations Keep daily office operations running efficiently•calendars, records, supplies, communications Support leadership with administrative needs and cross-departmental coordination Maintain a professional, organized environment that reflects our brand standards

WHAT YOU BRING

2+ years in customer service, hospitality, admin support, travel coordination, or a related field Exceptional organizational skills

• you don't just stay on top of things, you stay ahead of them A calm, solutions-first mindset
• you don't rattle easily, and you don't leave problems unsolved Strong communication skills, both written and verbal, across a wide range of audiences Discretion and sound judgment when handling sensitive or confidential information Proficiency in Microsoft Office, Google Workspace, and scheduling/calendar tools A natural ability to build trust with guests, colleagues, franchisees, and vendors alike

WHO YOU ARE

You are dependable, proactive, and take genuine pride in your work You love creating great experiences

• for guests, for visitors, for your teammates You bring energy and ownership to every task, big or small You're a strong listener who makes people feel heard and supported You thrive in fast-paced environments and adapt quickly when priorities shift You don't wait to be told what needs doing
• you see it and handle it

Pay:

$24.00

• $30.

00 per hour

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Employee discount Flexible spending account Health insurance Health savings account Life insurance Paid time off Retirement plan Vision insurance

Experience:

Customer service: 2 years (Required) travel coordination: 2 years (Required)

Microsoft Office:

2 years (Required)

Google Workspace:

2 years (Required)

Work Location:

In person