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Job Description
Job DetailsFloor Manager - Opening Leadership Role SK Hospitality Group |
Bueno Location:
Financial District, New York City Opening Target:
April 2026 SK Hospitality Group is seeking an experienced, polished, and energetic Floor Manager to join the opening leadership team of Bueno , a fun, trendy Latin fusion restaurant and lounge located in the heart of the Financial District, moments from the New York Stock Exchange. Bueno will deliver a vibrant, upscale-casual dining and nightlife-inspired experience, blending bold Latin-inspired cuisine, creative cocktails, lively music, stylish design, and warm hospitality. Designed for guests looking for great food, great drinks, and great energy, Bueno will bring a fresh and social dining destination to downtown Manhattan. We are seeking a Floor Manager who is passionate about hospitality, thrives in a fast-paced and high-volume environment, and knows how to lead a team while creating a fun, polished, and memorable guest experience. This is an opportunity to be part of a flagship opening and help establish the culture, service standards, and identity of Bueno from day one. Benefits Medical, dental, and vision coverage Life and disability insurance Employee dining and retail discounts Position Overview As the Floor Manager at Bueno, you will oversee daily front-of-house operations and ensure that service is energetic, seamless, polished, and guest-focused. You will work closely with the General Manager, Executive Chef, bar team, and service team to deliver a high-quality hospitality experience across the restaurant, bar, lounge, and private event spaces. This is a hands-on leadership role for someone who is highly visible on the floor, actively engaged with guests, supportive of the team, and confident leading through high-energy service periods. The ideal candidate understands how to balance elevated service standards with a fun, approachable, and lively restaurant atmosphere. The Floor Manager will play a key role in building Bueno's opening team culture, training front-of-house staff, driving service execution, and helping create a restaurant experience that feels vibrant, welcoming, trend-forward, and distinctly Latin-inspired. Key Responsibilities Lead daily front-of-house operations across the restaurant, bar, lounge, and event spaces Maintain an active presence on the floor, supporting staff, engaging with guests, and ensuring smooth service execution Uphold service standards that are polished, warm, energetic, and aligned with Bueno's fun Latin fusion identity Support hiring, onboarding, training, coaching, and development of FOH team members Conduct pre-shift meetings that energize, inform, and align the team on service goals, menu updates, beverage features, guest notes, and operational priorities Ensure team members are knowledgeable about Latin fusion menu items, ingredients, flavor profiles, cocktails, spirits, wine, and beverage pairings Manage floor plans, sections, reservations, guest flow, and service pacing to optimize the guest experience Partner with the bar team to support a high-quality cocktail and beverage program Monitor cleanliness, organization, ambiance, music level, lighting, presentation, and overall guest-facing standards Handle guest feedback, service recovery, and special requests with professionalism, confidence, and care Partner closely with BOH and bar leadership to ensure strong communication and seamless execution Support service during regular dining, lounge service, private events, high-volume shifts, and late-night energy periods Assist with POS systems, reservation platforms, reporting, inventory awareness, and daily operational needs Ensure compliance with health, safety, sanitation, company standards, and responsible alcohol service requirements Lead by example, setting the tone for professionalism, teamwork, hospitality, accountability, and positive energy Qualifications 3-5 years of experience in a front-of-house leadership role, such as Floor Manager, Assistant Manager, Service Manager, or similar Experience in a high-volume, upscale-casual, trendy, or nightlife-adjacent restaurant environment required New York City hospitality experience strongly preferred Experience with Latin, Latin fusion, Mexican, Caribbean, South American, Spanish, or other culturally inspired restaurant concepts preferred Restaurant opening or new concept experience is a plus Strong understanding of elevated yet approachable service standards Knowledge of cocktails, spirits, wine, and beverage service strongly preferred Ability to lead high-energy service while maintaining professionalism, composure, and guest focus Strong floor presence with the ability to read the room, support the team, and anticipate guest needs Excellent communication, organization, and problem-solving skills Ability to coach, motivate, and develop front-of-house team members Comfortable working in a fast-paced, dynamic, and social restaurant environment Familiarity with POS and reservation platforms such as Toast, OpenTable, Resy, or similar systems Professional, polished, upbeat, and team-oriented leadership style Work Environment & Expectations Fast-paced, high-volume Latin fusion restaurant and lounge setting Energetic dining, bar, lounge, and private event environment Evening, weekend, holiday, and late-night availability required Ability to stand, walk, move, and lead on the floor for extended periods Ability to lift up to 25-40 lbs as needed Impeccable grooming and professional appearance required at all times Ability to maintain composure and deliver excellent service under pressure Comfort working in a dynamic opening environment where systems, standards, and culture are being built Commitment to creating a fun, welcoming, inclusive, and high-energy guest experience
