Working Manager — Towing Operations

Position Summary The Working Manager will own day-to-day management of the towing business while remaining hands-on in the field. This is not a desk-only role. When crews are deployed and an additional piece of equipment is needed, the Working Manager is expected to jump in a truck, run the call, and support the team. The right candidate is an experienced operator who leads from the front — combining strong people management, dispatch judgment, and technical know-how across heavy and light-duty towing. Key Responsibilities Manage daily towing operations across a fleet of four heavy-duty and two light-duty trucks. Lead, schedule, and develop the towing team, including drivers and road technicians. Step into the truck and run calls when an additional unit is needed to cover demand or complex recoveries. Oversee dispatch decisions, response times, and customer communication to maintain service quality. Ensure DOT, FMCSA, and state-level compliance for drivers, equipment, and recordkeeping. Monitor and enforce safety standards, including pre-trip inspections, on-scene procedures, and incident reporting. Coordinate with the bus repair shop and outside vendors on equipment maintenance, repairs, and uptime. Track key operating metrics (call volume, response time, revenue per truck, labor utilization) and report results to ownership. Build and maintain relationships with motor clubs, law enforcement, insurance partners, and commercial accounts. Recruit, train, and onboard new towing staff in partnership with leadership. Identify opportunities to grow the towing division and recommend equipment, staffing, or service-line additions. Required Qualifications Significant hands-on towing experience, including heavy-duty recovery. Prior supervisory or management experience in a towing, recovery, or fleet operations environment. Active CDL (Class A or Class B) appropriate for operating heavy wreckers. Clean driving record and ability to pass DOT physical and background screening. Working knowledge of

DOT/FMCSA

regulations and state towing requirements. Strong communication skills with customers, drivers, law enforcement, and motor clubs. Proven ability to lead a small team while staying personally productive in the field. Preferred Qualifications WreckMaster, Towing & Recovery Association of America (TRAA), or equivalent certification. Experience building or scaling a towing division, including SOPs and dispatch processes. Familiarity with towing management software and GPS/fleet telematics platforms. Experience working alongside or within a transportation or bus operation. Physical Requirements Ability to operate heavy-duty and light-duty wreckers in all weather conditions. Comfort working roadside, including nights, weekends, and on-call rotations as needed. Ability to lift, push, and pull equipment consistent with towing and recovery work.

Pay:

$45.00 - $60.00 per hour

Benefits:

401(k) Health insurance Paid time off

Work Location:

In person