Duty Manager Passenger Services•
Bilingual:
English and Hindi
Job Description:
Are you ready to take flight in a dynamic and fast-paced aviation industry? As a global leader in aviation services, Swissport provides Ground Handling, Cargo Handling, and Passenger Services to over 300 million passengers annually. Our mission is simple
- "To provide the aviation industry with consistent and tailor-made solutions around the globe, for a better customer experience.
"
We believe that our people are what differentiates us from our competition. At Swissport, we are driven by our core values of Show You Care, Do the Right Things and Win as a Team, and we are currently seeking dedicated individuals, who align with these values, to join our team at various locations across the globe.
Job Summary
To efficiently and profitably manage and direct passenger service activities by providing a safe, quality product covering a range of ground handling services to its customers.
The expected pay rate is $66,300/yearly. Full-time employees are offered a range of health and wellness benefits as well as 401(k) with company match paid vacation time, sick time, and company paid holidays.
Your activities
Works closely with GHA and all airport departments to ensure on-time flight closure and passenger boarding in achieving the on-time Performance targets and handling emergency situations.
Provide support to staff in case of Flight Disruptions, Misconnections ect. And ensuring passengers are provided with full support during any disruption.
Well conversant with the details of the arrivals/departures and other commitments to be met, like travel of VIP/CIP, and assign staff for the purpose.
Effective management of available resources including manpower. Allocation of duties to staff, briefs them about their functions and latest instructions on handling procedures, and deploy them in time.
Render all possible assistance to other departments in disposing of commercial-related complaints and in ensuring on-time performance.
Preventive measures to ensure there is no revenue leakage/theft of pilferage occur at Airport level
Contingency Handling Preparedness
Take prompt actions on all the incidents, carry out on-the-spot enquiries into the case of theft/pilferage, intervene in cases of violation of handling.
Accountable for daily operations.
Maintain and improve customer and company safety and quality standards.
Maintain good relations with customers and airport authorities
Manage and control all staff assignments.
Hold daily briefings with passenger service team.
Provide support to front line management.
Manages payroll & daily budgets.
Ensure workforce adherence to company policies and procedures.
Other duties as assigned.
Your profile
High school diploma or equivalent required. Degree preferred.
3 years of airport management experience.
Excellent verbal and written communication skills.
Excellent knowledge of passenger service operations.
Strong organizational and multi-tasking skills.
Leadership ability.
Customer focus and quality awareness.
Ability to deal with conflict.
Valid Driver's License.
Professional fluency in both English and Hindi is required (written and verbal).
What we offer
401(k)
Dental insurance
Health insurance
Life insurance
Paid time off
Retirement plan
Tuition reimbursement
Vision insurance
At Swissport, we believe in diversity, equal opportunity, and the power of our values to drive our success. We are committed to providing a workplace that fosters inclusion and where all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or veteran status.
Visit our website at careers.swissport to learn more about Life at Swissport.
Join Swissport today and be part of a team that connects the world of aviation!
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Job Info
Location
Jamaica, New York, United States
Type
Permanent
Company Details
Swissport USA, Inc.
45025 Aviation Dr.
#350
Dulles, Virginia 20101 USA
swissport
205 Open Jobs Available Swissport USA, Inc.
Swissport, Inc. is the #1 leading Ground Services provider in the world. Employing over 33,000 dedicated professionals, serving over 650 client companies at 185 airport locations in 37 countries on five continents, Swissport delivers unparalleled value...
Benefits:
Company Benefits include:
- Medical
- Dental
- Vision
- 401-K with Company Match
- LTD•Vacation•Paid Holidays
