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Job Description
Director of Operations at Confidential Hospitality Director of Operations at Confidential Hospitality in Long Island City, New York Posted in 8 days ago.
Type:
full-time
Job Description:
Director of Operations, Hospitality | Manhattan, NY The Opportunity We are a rapidly scaling, multi-brand hospitality and lifestyle platform with an established global presence and industry-leading portfolio, currently undergoing a significant phase of expansion. Backed by substantial institutional investment and led by a world-class executive team, we are focused on redefining the premium physical environment. Our global organization is seeking a visionary NYC-based Director of Operations to lead the comprehensive operations, cultural evolution, and holistic success of a prestigious hospitality and creative community venue. This strategic leadership role includes full commercial and operational ownership, P&L accountability, member and guest experience, creative programming, and physical asset management. You will provide executive oversight to multidisciplinary teams, driving integrated business performance, operational excellence, and elevated hospitality standards. This is a rare opportunity to cultivate a trendsetting brand and an environment where world-class hospitality meets cultural innovation. About the Venue This iconic, multi-story venue is a landmark in the city's creative scene, housed in a distinguished, historically significant building. It offers a timeless design, elevated hospitality, and emotive experiences. The space includes special event venues, membership lounges, private office suites, and exclusive food & beverage outlets, blending a unique aesthetic with the comfort of a high-end designer environment. The facility is a living ecosystem designed for influential creators, entrepreneurs, and innovators.
What You'll Do:
Leadership & Team Management Provide executive oversight and direction to multidisciplinary teams including Sales, Membership Experience, F&B, AV Production, and Facilities. Act as the cultural steward, ensuring all activities are executed with the highest standards of precision and elevated hospitality. Recruit, mentor, and develop a high-performing team, fostering accountability and a culture of excellence. Commercial Performance & Revenue Own the property's P&L and comprehensive financial health, meticulously balancing premium operational delivery with sustainable profitability. Partner with commercial teams to design and execute high-impact growth strategies across all business lines, including Membership, Private Workspace, Meetings & Events, and F&B. Drive a high-performance sales culture, optimizing yield through strategic pricing, occupancy management, and conversion of high-production events. Analyze financial reports, track KPIs, and adjust operations to meet or exceed growth goals. Operational Excellence & F&B Delivery Implement a versatile service philosophy that translates every interaction into a bespoke, world-class experience, from intimate gatherings to large-scale events. Ensure the venue is consistently operationally ready by overseeing front of house, back of house logistics, and physical standards. Architect and manage a multi-outlet F&B program that balances high-end quality with operational flexibility across all outlets (restaurant, cafe, bar, private dining). Enforce rigorous venue policies, safety protocols, and compliance with all local regulations. Community & Strategic Relations Act as the primary conduit for members, fostering deep connections and weaving a community that serves as a catalyst for collaboration and diverse perspectives. Proactively ensure the space is inclusive and safe, actively removing barriers to belonging for all stakeholders. Partner with senior leadership to co-author long-term growth strategies and maintain a view of industry shifts to keep the venue dynamic. Evolve the operational framework to optimize workflows, labor models, and resource allocation for peak efficiency.
What We Look For:
7+ years of senior leadership experience in high-end hospitality, membership, or event venue management. Demonstrated success in P&L ownership, achieving financial targets, and driving comprehensive revenue growth. Strong operational expertise in event logistics, complex food & beverage programs, and technical production. Exceptional leadership, team-building, and communication skills. Proven ability to manage multiple priorities in a fast-paced, event-driven, and member-focused environment. Proficiency in financial management, including budgeting, reporting, and KPI analysis. Flexibility to work varied hours (evenings, weekends, holidays) to support critical operations. Why Join? This is a high-impact leadership role within a well-funded, high-growth disruptor in the hospitality space. You will have the opportunity to lead complex operations at scale, shape elevated guest and member experiences, and help drive the continued evolution of a globally recognized lifestyle brand.
