Our client, a rapidly growing waste and recycling company serving New York City, Westchester County, and Nassau County, is seeking an experienced Dispatcher to support and coordinate daily roll-off operations. This is a critical hire for a business that plans to double its roll-off division within the next six months. The ideal candidate will have direct experience dispatching roll-off containers in the waste industry and possess a strong understanding of New York City waste operations, routing, permitting, and customer service. The company is looking for a highly dependable, tech-savvy professional with a strong work ethic, a sense of urgency, and a "fire in the belly" mentality. This is a hands-on environment where leadership works alongside the team and values individuals who take ownership and drive results. Schedule Monday
Friday:
7:00 AM- 5:00 PM (flexibility for 8:00 AM
- 6:00 PM schedule)
Alternate Saturdays:
7:00 AM
- 12:00 PM Key Responsibilities Dispatch and route a fleet of 9 roll-off waste and recycling trucks throughout New York City, Westchester County, and Nassau County.
Coordinate approximately 90 daily container moves, ensuring efficient routing and timely service. Manage driver communication and provide real-time operational support throughout the day. Enter, update, and maintain all customer orders, service requests, and dispatch information within the company's operating system. Utilize TrashLab software and other technology platforms to schedule, monitor, and track daily operations. Process and issue NYC DOT container permits accurately and in a timely manner. Answer incoming customer calls professionally and courteously while providing exceptional customer service. Resolve scheduling issues, service concerns, and route adjustments as needed. Work closely with ownership and operations leadership to improve efficiency and support business growth. Ensure compliance with all company policies and local regulations related to waste hauling and container placement. Qualifications Required Minimum 5 years of dispatch experience, preferably within the waste management, recycling, hauling, or roll-off container industry. Strong understanding of New York City roll-off operations, waste hauling regulations, and container permitting requirements. Experience dispatching drivers and coordinating daily routes in a high-volume environment. Proficiency with dispatching software, routing systems, and computer-based operations. Strong customer service and communication skills. Ability to multitask, prioritize, and perform effectively under pressure. Highly reliable, organized, and accountable. Preferred Direct experience dispatching roll-off trucks and containers. Experience using TrashLab software or similar waste management platforms. Familiarity with NYC DOT container permit processes. Knowledge of construction, infrastructure, demolition, and municipal waste projects. Experience supporting customers including general contractors, infrastructure firms, trade centers, airports, and city agencies. Ideal Candidate Profile Roll-off waste industry experience is strongly preferred. Self-starter with a strong sense of urgency and ownership. Thrives in a fast-paced operational environment. Strong problem-solving and decision-making abilities. Team-oriented with a positive attitude and willingness to support operations wherever needed. Comfortable working directly with ownership in a hands-on, entrepreneurial environment. Dependable, proactive, and committed to delivering outstanding customer service. #
FTPP Pay:
$80,000.00 per year
Work Location:
In person
