Operations Intern

PHYSICAL REQUIREMENTS

Light to

Medium Work:

Exerting up to 50 pounds of force occasionally, and/or up to 20 pounds frequently to lift, carry, push, pull, or move objects. Ability to bend, stretch, twist, or reach with body and arms. Must be able to stand and/or walk for long periods. Frequent walking between various hotel departments. Ability to work under varying noise levels and environmental conditions. Ability to safely perform tasks with attention to safety protocols and lifting techniques.

MENTAL REQUIREMENTS

Communication Skills:

Must be able to effectively communicate in English, both orally and in writing.

Problem-Solving:

Ability to evaluate situations quickly and handle guest concerns, while anticipating and preventing problems.

Composure Under Pressure:

Ability to remain calm and professional during busy times or when handling guest complaints.

Multitasking:

Ability to handle multiple tasks simultaneously, from guest service to operational duties. Attention to

Detail:

Must be able to assimilate complex information and apply it to day-to-day operations.

Math Skills:

Basic math skills for handling transactions and understanding financial data.

KNOWLEDGE & SKILLS ACQUIRED DURING INTERNSHIP

Guest Services:

Learn the fundamentals of hospitality by interacting with guests and assisting with their requests. Develop communication skills, and problem-solving abilities to ensure a positive guest experience.

Front Desk Operations:

Gain familiarity with check-in/check-out procedures, reservations, guest billing, and tracking guest requests using hotel management systems.

Food & Beverage Operations:

Experience food and beverage service standards, assist in restaurant operations, learn how to manage customer expectations, and develop a deeper understanding of food safety and sanitation practices.

Event Coordination:

Participate in the planning and execution of events, including room setups, guest services, and coordination with other departments.

Operational Support:

Learn about hotel administration, reporting, and inventory management. Gain experience in maintaining smooth hotel operations and collaborating across departments.

Teamwork & Collaboration:

Develop strong interpersonal skills by working with different departments and interacting with team members, managers, and guests.

DUTIES & FUNCTIONS ESSENTIAL

Approach all interactions with guests and employees in a friendly, service-oriented manner. Maintain regular attendance, as required by the hotel's needs and the schedule. Maintain high standards of personal appearance and grooming as outlined in the hotel's employee handbook. Comply at all times with New Castle standards and regulations to encourage safe and efficient hotel operations Assist with tasks across various departments (Front Desk, Food & Beverage, Housekeeping, etc.). Keep immediate supervisor informed of any issues or tasks requiring attention. Participate in departmental meetings and provide feedback when necessary. Adhere to all health, safety, and sanitation standards while performing duties. Stay updated on hotel services, promotions, and events. Prepare and organize reports and assist in administrative tasks as required by the department.

MARGINAL

Other duties as assigned. Participation in special projects or departmental initiatives. Perform any additional tasks to support the operational needs of the hotel.