Assistant Director of Operations - HC, Customer Relations (Full-Time, Days)

Job Title:

Assistant Director of Operations Department:

Home Care -

Customer Relations Location:

Rochester Regional Health - Monroe Ave 330 Monroe Avenue Rochester, NY 14607

United States of America Hours Per Week:

Full-Time 40 hours/week

Schedule:

M-F 8-5pm

SUMMARY:

This position reports to the Director of Operational Excellence and is responsible for aspects of the Home Care and Hospice division including regulatory compliance, health information management, administrative and clinical assistants, quality assurance performance improvement, education and emergency management. The Assistant Director of Home Care Operations is responsible to ensure operations are in line with regulatory requirements and provides QAPI support and coaching to all lines of business. Position is responsible to establish and ensure Key Performance Indicators (KPI's) are in line with State and National benchmarks. Responsible for departmental budgets. The Assistant Director of Operations is informed of trends and developments in healthcare delivery and uses this information for the development of new programs. The Assistant Director collaborates with divisional and system leaders to ensure efficient and streamlined practices

RESPONSIBILITIES

In collaboration with divisional leaders, establishes, coaches and monitors regulatory and QAPI planning. Oversees the day to day operations in designated areas including resource utilization and optimizing the use of technology or other tools that will promote care accuracy and efficiencies. Establish clear performance goals and ensure staff accountability for meeting or exceeding established targets. Direct and oversee business planning and implementation of new services or key initiatives; provides strategic planning and project management oversight. In partnership with system leaders, ensure communication and standardization & monitoring of emergency preparedness. Works closely with system education leaders to grow and align educational opportunities, especially around competencies for new PHV. Monitors operational data and dashboard reporting to facilitate coaching and change when appropriate. Sets targets based on State and National trends and achieves goals. Ensure the accuracy of public information materials and activities. Contact local, state and national associations and participate in meetings and conventions. Participates in agency and other committees as requested. Works collaboratively with other Extended Care and RRH leaders on a regular basis.

REQUIRED QUALIFICATIONS

Bachelor's Degree OR 10 years of verifiable experience in Home Care leadership required.

PREFERRED QUALIFICATIONS

Minimum 2 years' experience in Home Care preferred 1+ years in a leadership position preferred Excellent communication and interpersonal skills Comfortable working in a highly complex organization Must possess strong project management, process improvement and cross-group collaboration skills. Experience in lean six sigma preferred. This individual must demonstrate the ability to plan and execute. Clinical licensure preferred.

EDUCATION

LICENSES /

CERTIFICATIONS:

PHYSICAL REQUIREMENTS

M - Medium Work - Exerting 20 to 50 pounds of force occasionally, and/or 10 to 25 pounds of force frequently, and/or greater than negligible up to 10 pounds of force constantly to move objects; Requires frequent walking, standing or squatting. For disease specific care programs refer to the program specific requirements of the department for further specifications on experience and educational expectations, including continuing education requirements. Any physical requirements reported by a prospective employee and/or employee's physician or delegate will be considered for accommodations.

PAY RANGE

$85,000.00 - $115,000.00

CITY:

Rochester

POSTAL CODE

14607 The listed base pay range is a good faith representation of current potential base pay for a successful full time applicant. It may be modified in the future and eligible for additional pay components. Pay is determined by factors including experience, relevant qualifications, specialty, internal equity, location, and contracts. Rochester Regional Health is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, creed, religion, sex (including pregnancy, childbirth, and related medical conditions), sexual orientation, gender identity or expression, national origin, age, disability, predisposing genetic characteristics, marital or familial status, military or veteran status, citizenship or immigration status, or any other characteristic protected by federal, state, or local law. Rochester Regional Health is an integrated health services organization serving the people of Western New York, the Finger Lakes, St. Lawrence County, and beyond. The system includes nine hospitals; primary and specialty practices, rehabilitation centers, ambulatory campuses and immediate care facilities; innovative senior services, facilities and independent housing; a wide range of behavioral health services; and Rochester Regional Health Laboratories and ACM Global Laboratories, a global leader in patient and clinical trials. It's vision is to lead the evolution of healthcare to enable every member of the communities it serves to enjoy a better, healthier life.