Temp HR Service Center Operations Manager

Temp HR Service Center Operations Manager Employer Regeneron Pharmaceuticals, Inc. Location Sleepy Hollow, New York Start date Apr 7, 2026 View more categories View less categories Discipline Administration , Human Resources/Recruiting Required Education Bachelors Degree Position Type Full time Hotbed Pharm Country , Best Places to Work Apply now Save job Click to add the job to your shortlist You need to sign in or create an account to save a job. Send job Job Details Company Job Details As an HR Service Center Operations Manager, youll be responsible for the HR4U Service Centers strategic engine, setting and governing the standards that enable HR4U to deliver a predictable, compliant, and scalable enterprise, service experience for employees across the globe. A Typical Day in this role might look like: Owning and maintaining service governance, including decision rights ensuring clear purpose and defined business rules. Leading SLA/OLA design and strategy, ensuring alignment with business expectations, risk controls, and operational capacity. Maintaining governance standards including catalog/routing/task design, risk controls, and the enterprise escalation matrix. Establishing and enforcing frameworks that support scalable, predictable, and highquality service performance. Partnering with HR Tech and external vendors to ensure tools, workflows, and platforms enable governance and future scalability. Leading the enterprise VOC and KPI governance framework, including dashboard standards and performance measurement. Translating insights into service improvements that strengthen the HR4U service model. Owning the SLA/KPI reporting strategy, ensuring clear, accurate, and actionable performance storytelling. Conducting rootcause analysis and govern performance remediation plans to address systemic issues. Overseeing operational controls, compliance, and Tier 2 quality frameworks, including QA programs, scorecards, and training. Leading the change and readiness strategy for HR4U service lifecycle enhancements. Ensuring enterprise-wide adoption of new standards, capabilities, and governance updates across HR and COEs. Governing training and readiness programs, including Tier 2 COE training and rolebased enablement. Managing the rollout and decommissioning of processes to maintain operational consistency and service integrity. Overseeing alignment to service standards, quality expectations, and compliance requirements across the HR ecosystem. Performing other duties as assigned This role might be for you if: You have a minimum of a Bachelors degree in Human Resources, I/O Psychology, Labor & Employment Relations or other relevant field 10+ years of progressive experience in a direct customer service position Does this sound like you? Apply now to take your first step towards living the Regeneron Way! We have an inclusive culture that provides comprehensive benefits, which vary by location. In the U.S., benefits may include health and wellness programs (including medical, dental, vision, life, and disability insurance), fitness centers, 401(k) company match, family support benefits, equity awards, annual bonuses, paid time off, and paid leaves (e.g., military and parental leave) for eligible employees at all levels! For additional information about Regeneron benefits in the US, please visit https://careers.regeneron.com/en/working-at-regeneron/total-rewards/. For other countries specific benefits, please speak to your recruiter. Please be advised that at Regeneron, we believe we are most successful and work best when we are together. For that reason, many of Regenerons roles are required to be performed on-site. Please speak with your recruiter and hiring manager for more information about Regenerons on-site policy and expectations for your role and your location. Regeneron is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion or belief (or lack thereof), sex, nationality, national or ethnic origin, civil status, age, citizenship status, membership of the Traveler community, sexual orientation, disability, genetic information, familial status, marital or registered civil partnership status, pregnancy or parental status, gender identity, gender reassignment, military or veteran status, or any other protected characteristic in accordance with applicable laws and regulations. The Company will also provide reasonable accommodation to the known disabilities or chronic illnesses of an otherwise qualified applicant for employment, unless the accommodation would impose undue hardship on the operation of the Company's business. For roles in which the hired candidate will be working in the U.S., the salary ranges provided are shown in accordance with U.S. law and apply to U.S.-based positions. For roles which will be based in Japan and/or Canada, the salary ranges are shown in accordance with the applicable local law and currency. If you are outside the U.S, Japan or Canada, please speak with your recruiter about salaries and benefits in your location. Please note that certain background checks will form part of the recruitment process. Background checks will be conducted in accordance with the law of the country where the position is based, including the type of background checks conducted. The purpose of carrying out such checks is for Regeneron to verify certain information regarding a candidate prior to the commencement of employment such as identity, right to work, educational qualifications etc. Company Regeneron is a leading biotechnology company that invents, develops, and commercializes life-transforming medicines for people with serious diseases. Founded and led by physician-scientists, our unique ability to repeatedly and consistently translate science into medicine has led to numerous approved treatments and product candidates in development, most of which were homegrown in our laboratories. Our medicines and pipeline are designed to help patients with eye diseases, allergic and inflammatory diseases, cancer, cardiovascular and metabolic diseases, neurological diseases, hematologic conditions, infectious diseases, and rare diseases.

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NASDAQ Company info Website https://www.regeneron.com/ Phone 914-847-7000 Location Corporate Headquarters 777 Old Saw Mill River Road Tarrytown New York 10591 United States Share this job Facebook Twitter LinkedIn Apply now Send job Apply now Save job Click to add the job to your shortlist You need to sign in or create an account to save a job. Get job alerts Create a job alert and receive personalized job recommendations straight to your inbox. Create alert