Assistant Operations Supervisor

Operations Assistant Supervisor - OAS Full Time, Non-Bargaining Purpose and Job Summary The Operations Assistant Supervisor serves as an on-duty operational leader, assisting with responsibilities for directing daily EMS activities, guiding and directing personnel, and ensuring readiness of units, equipment, and supplies. This role bridges field operations and organizational leadership by coordinating resources, maintaining compliance with clinical and regulatory standards, and fostering a culture of safety, accountability, and customer service excellence. The OAS assists in real-time decision-making, oversees logistics and inventory control, ensures accurate documentation, and supports staff development—driving operational efficiency and quality patient care throughout each shift. This is a FT non-rotating 24 hour position. Essential Duties and Responsibilities Performs all duties and functions of a Paramedic Provide patient care as needed Conduct patient evaluations Demonstrates the ability of sound leadership skills Demonstrates the ability to educate, mentor, develop, coach, or motivate subordinates Processes and triages all requests from field staff for their shift and allocates resources or provide solutions Ensures the shift is operationally ready at all times. Oversees vehicle and equipment checks and readiness Performs supervisory functions as designated by policy or the department manager In the absence of management, acts as a liaison between the public and the organization, and acts as a point of contact for the organization during shift Ensure all patient care reports and shift logs are completed accurately and on time for the shift Interacts with all internal and external customers professionally at all times using proper etiquette and excellent customer service skills Ability to exercise independent judgement and work in a limited supervised environment and Is self-motivated Identify performance concerns and review performance of crews, providing positive, constructive feedback when needed Direct the work of others on shift Manages and implements system status plans Ability to employ discretion and confidentially of all information Maintain all certifications and education requirements for the position initially and throughout employment Completes and submits daily reports as required Communicates activities of the shift for a smooth transition between shifts Implement procedures accordingly following any and all equipment or system failure Develop and maintain strong collaboration with Dispatch to create a cohesive, innovative team Coordinates inventory of medical supply and equipment stock for shift and ensures product adjustments are properly applied. Qualifications and Education 18 Years of age or older High School Diploma or equivalent Successfully pass a drug test and a criminal background check Valid Driver's License and be able to meet CCA's Insurability requirements Have a high degree of regular and predictable attendance Ability to read, interpret, and follow verbal and written instructions Ability to read, write, and speak English fluently and correctly Successfully complete an on-the-job training and/or orientation program Must have the ability to meet or exceed the essential functions of this position with or without reasonable accommodations Must maintain all certifications and licenses required for this position throughout employment Associates Degree or higher (Preferred) Paramedic EMS Certification At least one year experience as a Paramedic (Preferred) Experience with Interfacility Transport Familiarly with current software systems: Traumasoft and HealthEMS (Preferred) CPR, ACLS, and PALS certified or obtained within thirty days of hire FEMA's Independent Study for 100, 200, 700 and 800 certifications upon hire Must attend sufficient continuing education sessions either on or off duty to maintain their certifications or licenses Work Shift and Schedule The Operations Department is staffed 24-hours a day, 7-days a week. May be necessary to work day, evening, weekend, holidays and overtime as needed. May be called back or held over to maintain staffing levels. Work shift varies between twelve hour to twenty four hour shifts, with or without a rotation