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Head of Operations
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NPW Group
Cincinnati, OH (In Person)
$90,000 Salary, Full-Time
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Job Description
ABOUT US
Here at NPW Group we pride ourselves on creating fabulous, design-led, innovative products that will make you smile. We are also home to the world-famous Drinking Buddies drink markers. Based in Cincinnati, OH, our office is located downtown in the heart of the city. With over 30 years in operation, we are leaders in the gifting industry. Our distribution covers an extensive retail network including brick & mortar such as Target, Michaels, World Market, and Barnes & Noble, as well as ecommerce channels such as Amazon.OVERVIEW
We are seeking a highly organized, hands-on Head of Operations to join our team. This is a critical role within a small but fast-paced business, responsible for owning and executing day-to-day operational workflows while also driving process improvements and team development. This role is ideal for someone who thrives in a dynamic environment, is comfortable rolling up their sleeves, and can balance execution with strategic thinking. The right candidate will play a key role in stabilizing and scaling our operations function.DUTIES & RESPONSIBILITIES
- Own the end-to-end order fulfillment process, including order entry, routing, shipping coordination, and invoicing.
- Manage retailer compliance requirements and routing guides for key accounts including Target, Michaels, World Market, Barnes & Noble, Indigo, and others.
- Execute and oversee EDI processes, including order receipt, acknowledgments, and troubleshooting errors.
- Coordinate closely with third-party logistics (3PL) partners to ensure accurate and timely shipments.
- Manage domestic and FOB shipments, including communication with freight forwarders, factories, and internal teams.
- Generate and manage pick lists, routing instructions, and shipping documentation to ensure smooth warehouse execution.
- Monitor daily order flow, proactively identifying and resolving issues to prevent delays or chargebacks.
- Serve as the primary point of contact for internal teams including sales, product, and finance on all operational matters.
- Identify opportunities to improve processes, increase efficiency, and reduce errors across the operations function.
- Develop and document standard operating procedures (SOPs) to create consistency and scalability.
- Provide guidance and mentorship to junior team members as needed.
- Step into hands-on execution where needed to ensure business continuity and operational success.
SKILLS:
- 5+ years of experience in operations, supply chain, or order management, preferably in a consumer goods or retail environment.
- Strong experience with EDI systems and retailer compliance requirements (Target, Michaels, etc.).
- Experience working with 3PL partners and managing domestic and international shipments, including FOB.
- Highly organized with exceptional attention to detail and ability to manage multiple priorities.
- Strong problem-solving skills with a proactive, solution-oriented mindset.
- Comfortable working in a fast-paced, hands-on environment with shifting priorities.
- Excellent communication skills, both verbal and written.
- Proficiency in Microsoft Office, particularly Excel.
- Experience with ERP or order management systems preferred.
- Leadership or mentorship experience is a plus.