Director of Mitigation Operations

Director of Mitigation Operations

LIBERTY RESTORATION GROUP INC - 5.0

Dayton, OH Job Details Full-time $70,000 a year 20 hours ago Benefits Paid holidays Paid time off Life insurance Qualifications Estimating software Pricing Estimating software for insurance claims Xactimate Full Job Description

SERVICEMASTER ST. CHARLES, CLAYTON, WESTPORT & METRO EAST

Director of Mitigation Operations Compensation and Benefits 1. Salary $70,000 per year Bonus Plan (Detail to be provided) 2. Transportation A company vehicle is provided for use during business hours 3. Paid Time Off Two (2) weeks per year 4. Health Insurance Provided by the company with 60% paid by company for employee only plan and 40% paid by employee 5. Holidays Outlined in Teammate handbook. 6. Life Insurance eligible for $40,000 life insurance after 1 year of service at $3 per pay period 7. Cell Phone Standard Mobile phone 8. Computer Use of Company Computer, Laptop and/or Tablet 9. Dress Business Casual with Logo Shirt (Shirts provided) Position Summary The Director of Mitigation Operations is the primarily liaison for all aspects of business operations for the organization. This would include the development of Restoration Project Management (RPM) and technicians throughout the organization. To improve the relationship between our customers, the insurance company and the insured who has experienced damage to their property. This position is also responsible for maintaining and overseeing project management, customer quality, customer satisfaction, billing, revenue growth, financial budgets, employee hiring, training, morale, retention, discipline/firing, and recurring customer lists. Reporting Relationships This position reports directly to the President of the organization. Principal Accountabilities/Essential Functions Training, developing and coaching for continual improvement of the RPM's and operations staff. Responsible for leading restoration project managers and personally sell/market ServiceMaster Restore services to commercial customers, residential customers, agents and adjusters in assigned area to establish strong working relationship. Represent our company so that the ServiceMaster Restore image is enhanced in the eyes of all customers and employees at all times and to promote outstanding service. Responsible for interviewing and hiring new operations and production staff. Completes disciplinary action when necessary with advice from leadership. Responsible to assist the Client Service Representatives (CSR's) to ensure all industry guidelines and requirements are fulfilled within the allotted time required by SLA and VPass. Assist with management of operations project board and Project Management software daily. Will have on-call responsibilities and manage the on-call rotation for RPM's and operations staff. Assist RPM's with estimates and manage projects as assigned following established policies or standard operating procedures. Requires expert level knowledge of Xactimate Estimating Software and Time & Materials Pricing. Responsible for personally managing individual projects and large commercial losses. Ensure timely completion of all project work and national account assignments to ensure the best quality service in the country. Audit files for completeness, accuracy, and to ensure all work is invoiced. Responsible for absolute adherence to all preferred vendor program guidelines to the letter. - No deviations. Timely respond and appropriately resolve any Customer Service complaints. Ensures that all equipment and vehicles are clean, in good repair, properly utilized, neatly organized and well stocked with supplies. Maintain and improve on established revenue goals. Maintain and improve on profit goals. Maintain and improve company performance of SLA, VPass, & Cycle Time scores. Complete and maintain all required certifications and training. Ensure that all company projects maintain proper documentation per company guidelines. Assist with collections on past due customer accounts, as needed. Maintain availability to our customers and the staff. Responsible for all scheduling of operations staff for a 24X7X365 emergency industry. Responsible to ensure operations is ready to travel at a moment's notice. Travel for specific periods of time for commercial and large event loss situations. Other duties as assigned by Leadership of the company.