Director of Operations, Acute Division

Get to know us: NOVO Health Services offers linen management solutions to the healthcare industry. NOVO Health keenly focuses on safety and infection control and provides its partner hospitals with a value-driven linen management control system that measures and monitors linen utilization by department to eliminate excess internal costs. NOVO's wide range of service programs offer a variety of options to provide a seamless, single source distribution system. NOVO's regional healthcare linen facilities are HLAC accredited and operate with state-of-the-art processing equipment and processes. Lead. Scale. Transform. At NOVO Health Services, we are redefining healthcare linen solutions through operational excellence, innovation, and a relentless focus on patient experience. As a Director of Operations - Acute Division , you will serve as a senior operations leader responsible for driving performance across multiple healthcare textile facilities. This role partners closely with executive leadership to execute strategic initiatives, scale operations, and standardize best practices—ensuring each facility consistently delivers exceptional results in quality, safety, customer service, and financial performance. You will play a critical role in supporting NOVO's continued growth—both organic and through acquisition—by strengthening plant-level leadership, driving disciplined execution, and fostering a culture of accountability, continuous improvement, and employee engagement. What You'll Do Strategic & Operational Leadership Provide executive-level leadership across multiple healthcare laundry facilities, ensuring alignment with NOVO's mission, CultureWise principles, and business objectives Translate enterprise strategy into actionable operational plans that drive scalability, performance, and long-term sustainability Build and reinforce a culture of operational discipline, accountability, and continuous improvement Operational Excellence & Standardization Lead operational excellence initiatives, identifying improvement opportunities and delivering measurable gains in efficiency, quality, safety, and cost performance Ensure consistent execution across production, maintenance, transportation (DOT), safety, quality, and facility support functions Develop and refine standardized operating procedures (SOPs) across all locations Partner with plant leadership to optimize productivity, labor utilization, capacity planning, and workflow efficiency Financial & Business Leadership Own operating budgets for assigned facilities and ensure alignment with financial targets Lead annual budgeting and forecasting processes Monitor KPIs, identify variances, and drive corrective actions Support capital planning and investment decisions People Leadership & Talent Development Build, coach, and develop high-performing General Managers and leadership teams Establish clear performance expectations and accountability measures Partner with HR to attract, develop, and retain top talent Foster a positive, high-accountability, and union-free work environment Safety, Compliance & Risk Management Champion a zero-incident safety culture Ensure compliance with OSHA, DOT/FMCSA, HIPAA, Joint Commission, HLAC, and all applicable regulations Maintain audit-ready operations and proactively mitigate risk Executive Partnership & Communication Serve as a key member of the leadership team, contributing to enterprise strategy Lead operational reviews and leadership meetings to drive alignment and results

Qualifications Required:

Bachelor's degree in Business, Operations Management, Engineering, or related field (or equivalent experience) 10+ years of progressive operations leadership experience in a multi-site environment Proven experience leading manufacturing, industrial, healthcare services, or similar operational environments Demonstrated success in driving operational excellence, process improvement, and performance optimization Strong financial acumen, including experience managing budgets, forecasting, and P&L responsibility Experience developing and leading high-performing leadership teams Strong knowledge of safety, compliance, and regulatory standards (OSHA, DOT, or similar) Excellent communication, leadership, and decision-making skills

Preferred:

Experience in industrial healthcare textiles, or healthcare services Experience supporting growth through acquisitions, integrations, or multi-site scaling Lean, Six Sigma, or continuous improvement mindset Familiarity with CMMS, ERP, or operational reporting systems What we can offer you as a full-time associate: Competitive pay Paid Holidays Paid Time Off Program (PTO) 401(k) w/Employer Match Flexible Spending Account (FSA) Health Savings Account (HSA) Medical, Dental, and Vision Programs Basic Life/AD&D Insurance Long-Term Disability (LTD) Why work for Novo Health Services? NOVO Health Services strives to be the employer of choice in the hospital sterile and hygienically clean linen industry. To do that, we provide a safe, positive work environment where our associates experience tremendous growth and related opportunities for advancement. Complete an on-line application at www.novohealthservices.com! All applicants will be considered for employment without attention to race, color, sex, sexual orientation, gender identity, national origin veteran, or disability status. We are proud to be an equal opportunity workplace and an affirmative action employer. Drug-Free Workplace.