Operations Life Complex Supervisor

Operations Life Complex Supervisor American Fidelity Assurance - 3.6 Oklahoma City, OK Job Details Full-time 1 day ago Qualifications Computer operation Customer service Regulatory compliance Windows Team management Decision making Mentoring Productivity software Technical Proficiency Full Job Description Direct and oversee, utilizing tactical and strategic methods, a team of highly skilled Colleagues who are responsible for adjudicating Claims, waiver of premium and living benefits for Domestic and International life insurance products. Requires a high degree of problem solving decision making and critical thinking. Responsible for development of Customer friendly solutions and the attainment of service level standards, team productivity and quality measurements associated with direct reports, recruiting and mentoring of team Colleagues, utilizes industry best practices to implement standardized procedures; may work with Department Director to provide input for budget and cost efficiencies and may be directly responsible for adherence to company/division/department Compliance requirements. Responsible for maintaining accountability of team and division goals. The supervisor must maintain their technical knowledge and expertise on a variety of products, systems and procedures for both U.S. and International Markets. Assists IT and Technical team to implement system enhancements This position may require the effective use of bilingual skills (verbal and/or written) at least 50 percent of the time. Provides coaching and mentoring to direct reports to include technical and leadership competencies, feedback for succession planning, implementation of new processes and procedures, and integration of product knowledge

Skills & Requirements:

Bachelor's degree preferred Strong technical and analytical skills In- depth knowledge and expertise of insurance products and/or services Proven technical and tactical skills to include diplomacy Strong decision-making skills with proven decision capability Ability to manage and effectively coordinate multiple projects and people Proficient with PC Windows-based software and Microsoft Office applications Easily adapts to new software/technology applications and is able to excel in a paperless environment Advanced knowledge of operational process es and state and federal regulations Advanced knowledge of case management tools with proven effective utilization of same Proven leadership, coaching skills Diplomacy Advanced organizational skills Ability to handle fast-paced environment Professional attitude Advanced Customer service skills Prompt and reliable Advanced oral and written communications skills, including strong interpersonal skills May require proven bilingual skills (verbal and/or written communications) #AFC