Operations Manager

Job Title:

OPERATIONS MANAGER

Department:

OPERATIONS

Reports to:

Senior Director FLSA Status:

☒ Exempt ☐ Non -Exempt If being a part of a tight-knit organization that operates in some of the most advanced technology environments around the world sounds like a dream job, NTI might be the right fit for you! With the perks of a large organization, NTI remains true to its roots as a home-grown company with an open-door culture that welcomes new ideas and encourages professional growth. We set you on the right path with careful onboarding and thorough training programs that prepare you for success in your role and beyond.

Job Summary:

The Operations Manager role is mainly to implement the right processes and practices across the organization. The specific duties of an Operations Manager include formulating strategy, improving performance, procuring material and resources and securing compliance. You should be ready to mentor your team members, find ways to increase the quality of customer service and implement best practices across all levels. You ll be trusted to help the company remain compliant, efficient, and profitable during the course of business.

Job Duties and Responsibilities:

Ensure all operations are carried out in an appropriate, cost-effective way. Improve operational management systems, processes, and best practices. Purchase materials, plan inventory, and oversee warehouse efficiency. Help the organization s processes remain legally complaint. Formulate strategic and operational objectives. Examine financial data and use it to improve profitability. Manage budgets and forecasts. Perform quality controls and monitor production and KPI s. Recruit, train, and supervise staff. Find ways to increase the quality of customer service.

Job Knowledge, Skills, and Abilities :

Specific knowledge or skills related to the position. Certifications (list only if required or preferred for the position). Licenses (list only if required or preferred for the position). Additional skills related to personality (interpersonal skills, technology skills, or other).

Education and Experience :

3+ years of experience as an Operations Assistant, Manager, or similar role. Bachelor s or master s degree required. Experience within the telecommunications industry preferred. Knowledge of organizational effectiveness and operations management. Experience budgeting and forecasting. Familiarity with business and financial principals. Excellent communication and leadership ability. Outstanding organizational skills.

Physical Requirements :

Physical abilities (lift requirements, standing, sitting). Specific equipment safety usage. NTI provides a comprehensive benefits package including health, dental, vision, life, and disability insurance and retirement savings options. For Union employees, pay rates and benefit levels are determined by union classifications which are set by the union. EEOC-Minority/Female/Disability/Veteran National Technologies (NTI) believes all persons are entitled to equal employment opportunities and does not discriminate against employees or job applicants because of race, color, gender, affectional or sexual orientation, domestic partnership status, ancestry, religion, national origin, citizenship status, marital status, disability, veteran status, age or any other protected group status. Upon acceptance of an offer, all candidates will be required to pass a background check and drug screening. The duties and responsibilities described above are not a comprehensive list and additional tasks may be assigned . .