Hotel Guest Service Coordinator

Job Summary Join our dynamic hospitality team as a Hotel Guest Service Coordinator, where your enthusiasm and dedication will create memorable experiences for our guests. In this vital role, you will serve as the friendly face and voice of our hotel, ensuring seamless guest interactions from check-in to check-out. Your exceptional customer service skills and hospitality management expertise will help foster a welcoming environment that exceeds guest expectations. Be part of a vibrant team committed to delivering top-tier guest relations and hospitality excellence every day! Duties Greet guests warmly upon arrival, providing a positive first impression and assisting with check-in and check-out procedures. Manage front desk operations efficiently, including handling multi-line phone systems with professionalism and courtesy. Address guest inquiries, requests, and concerns promptly, ensuring their needs are met with personalized attention. Coordinate reservations, room assignments, and special requests to optimize guest satisfaction. Support night audit processes by reconciling accounts, preparing reports, and ensuring accuracy in financial transactions. Maintain excellent phone etiquette and communication standards across all guest interactions. Collaborate with housekeeping, maintenance, and management teams to ensure smooth daily operations within the resort environment. Foster positive guest relations by providing local information, resolving issues proactively, and creating a welcoming atmosphere for diverse clientele. Requirements Proven experience in hospitality management or hotel operations, particularly at the front desk or guest services roles. Strong customer service skills with the ability to handle challenging situations gracefully. Multilingual or bilingual abilities are highly preferred to serve an international clientele effectively. Knowledge of hotel management systems and multi-line phone systems is essential for efficient operations. Experience with night audit procedures and hotel accounting practices is advantageous. Excellent phone etiquette and communication skills to engage guests professionally over the phone and in person. Demonstrated ability to manage guest relations with warmth, patience, and professionalism in a fast-paced environment. Prior hotel experience within a boutique hotel or similar hospitality setting is desirable to understand the unique needs of leisure travelers. Embark on a rewarding career where your energy fuels exceptional guest experiences! We're dedicated to fostering an inclusive environment that values your hospitality expertise and multilingual talents—help us make every stay unforgettable!

Compensation DOE Pay:

$45,000.00 - $65,000.00 per year

Benefits:

Employee discount Flexible schedule Food provided Free parking

Work Location:

In person