Regional Director of Operations

At Trustwell Living, we believe great communities start with great leadership. As the Regional Director of Operations, you won't just oversee buildings, you'll shape the experience of residents, families, and team members across our portfolio. This is a high-impact role for a leader who thrives in dynamic environments, turns strategy into action, and brings both heart and discipline to work. You'll partner closely with Executive Directors and their teams to elevate performance, strengthen culture, and deliver results that matter, measured not only in occupancy and financial performance but in the quality of life within each community.

What You'll Do:

Operational Leadership & Compliance Ensure all communities operate in full compliance with applicable laws, regulations, and company policies while maintaining high standards of care and service. Leadership Development Lead, coach, and support Executive Directors in building strong community leadership teams. Partner on recruitment, onboarding, and continuous development to strengthen bench strength. Culture & Team Engagement Model a positive, team-oriented approach that builds morale, accountability, and commitment to shared goals. Foster an environment where collaboration, respect, and engagement thrive. Resident Experience Focus Promote a culture centered on empathy, active listening, and meaningful engagement to enhance resident satisfaction and quality of life. Financial & Occupancy Performance Partner in the development and oversight of annual budgets, analyze financial performance, and drive strategies to meet and exceed occupancy and revenue goals. Field Support & Oversight Conduct regular site visits and operational audits to assess performance, identify opportunities, and implement improvements across communities. Interim Leadership Support Serve as Interim Executive Director when needed, ensuring continuity of leadership and operational stability during transitions.

Qualifications:

Five (5) or more years of related business experience in skilled, assisted living, or retirement living facility/community management. Multi-operation experience preferred. Ability to analyze financial data and apply it to operations. Successful history of building sales and meeting financial goals. Strong relationship-building skills; ability to work collaboratively at all levels. Strong management and judgment skills, including organization, attention to detail, follow-through, and time management. Strong written and verbal communication skills. Proficiency with Microsoft Office products, web proficiency, and exposure to senior living-specific software programs. Ability to travel up to 75% weekly, including overnight travel. Join us in making a meaningful difference in the lives of seniors and their families. Please apply now to become a key leader in our mission-driven organization! We offer a competitive salary based on experience, as well as a comprehensive benefits package. We are an equal opportunity employer and prohibit discrimination based on age, color, disability, national origin, race, religion, sex, veteran status, and any other legally protected class in accordance with applicable federal, state, and local laws. Employment is subject to verification of pre-employment drug screening and background investigation. IND300 #LI-NS1