Director of Operations

CPP Clinics is a leading provider of medical aesthetics services, offering innovative treatments across multiple medspas under the CPP umbrella. We are dedicated to delivering exceptional patient experiences and outstanding results, utilizing advanced technologies and personalized care. About the

Clinic:

B uck Plastic Surgery is a premier destination for advanced aesthetic and body contouring treatments, offering a comprehensive range of non-surgical and minimally invasive services in a modern, patient-focused environment. Known for delivering natural, high-quality results, the clinic combines cutting-edge technology with a highly personalized approach to care. The practice is led by Dr. Louis P. Bucky , a world-renowned, board-certified plastic surgeon recognized for his expertise, innovation, and commitment to excellence in aesthetic medicine. Under his leadership, the team upholds the highest standards of clinical care while fostering a collaborative and supportive environment for both patients and providers. As part of a growing and dynamic organization, Bucky Plastic Surgery offers the opportunity to work alongside experienced professionals, access best-in-class resources, and contribute to the continued expansion of a leading name in the aesthetics space. Director of Operations As the Director of Operations, you'll serve as both the operational driver and the patient experience champion of the practice. You'll ensure daily operations run seamlessly while creating a service environment that exceeds expectations for every patient. This role will be responsible for overseeing four locations: Bucky Body Center, Bucky Washington Square, Rittenhouse Square & Bucky Ardmore. Operational Excellence & Clinic Flow Direct day-to-day operations across medspa services, ensuring efficiency and consistency. Optimize scheduling systems, staff workflows, and resource allocation to maximize productivity. Implement and monitor standard operating procedures (SOPs) to support smooth clinic operations. Track key performance indicators (KPIs) related to efficiency, service quality, and patient outcomes. Patient Experience & Service Standards Deliver concierge-level service by overseeing the entire patient journey, from first contact to post-treatment follow-up. Act as the point of escalation for patient concerns, resolving issues with empathy and professionalism. Ensure staff consistently provide warm, personalized, and informed patient interactions. Monitor patient feedback and satisfaction surveys, and implement improvements based on insights. Team Leadership & Development Lead, train, and support a multidisciplinary team to deliver operational efficiency and exceptional patient care. Coach staff on both technical workflows and customer service excellence. Foster a culture of accountability, teamwork, and continuous improvement. Manage staffing schedules to balance operational needs and patient demand. Financial & Vendor Management Oversee practice budgets, expense control, and revenue reporting. Manage vendor relationships, inventory, and supply chain efficiency. Administer membership and loyalty programs, ensuring they drive both retention and patient satisfaction. Provide operational and financial reports to leadership with recommendations for improvement. Compliance, Safety & Risk Management Maintain compliance with all healthcare regulations, licensing, and accreditation standards. Oversee safety protocols, emergency preparedness, and infection control measures. Safeguard patient privacy by ensuring HIPAA compliance and secure data practices. Strategic Growth & Collaboration Drive clinic growth by coaching providers, setting clear goals, and tracking KPIs to ensure accountability and consistent performance. Partner with leadership to align operational strategies with growth goals. Collaborate with marketing and outreach teams to ensure smooth execution of promotions and new services. Support expansion initiatives by planning operational requirements for new treatments or service lines. Analyze trends in patient demand and operational data to identify opportunities for growth. Benefits Competitive Compensation Package Health & Dental Benefits 401(k) Matching Aesthetic Industry Perks Great Culture & People-First Organization