Regional Operations Manager- IN/OH/PA

Regional Operations Manager- IN/OH/PA Erie, PA Job Details 16 hours ago Qualifications Customer communication Management Operations management Outdoor work Underground utilities Mid-level Decision making Customer support ticket management Order placement Stocking Training & development Escalation handling Communication skills Overseeing training 10 years Full Job Description The Regional Operations Manager will be responsible for performing the following duties: Ensure State/Area Managers are complying with Stake Center expectations Assist with training company expectations to Management Assist with training SCL Area Manager Guidelines to Management Ensure SCL AMG are being followed day to day Assist with updating prints to Area Managers as needed Interact daily with Stake Center Corporate Departments as needed Interact daily with field management of customers Attend field meetings with locators Interact daily with any escalation contractor or homeowner issues Manage daily ticket flow, view late tickets and ensure protocol is followed with Managers Assist with relocating techs, daily- for ticket completion Ensure that paint & supplies are ordered and stocked in each area Report up to the Director any field concerns (ex: late tickets per area) Ensure management is training locators based on CGA guidelines Interact with office admin. on daily ticket calls, issues, etc. Report up to the Director any print discrepancies Report up to the Director if disciplinary measures need to be taken. Attend customer field calls monthly

QUALIFICATIONS

Worded as a State/Area Manager for minimum 3 years 10 years utility locating experience Understands production and fiber locating business Understands CGA locating guidelines Specialized skills training/certification may be required. Ability to accept responsibility and account for his/her actions Dependable and trustworthy Strong verbal and written communication skills Ability to look beyond the standard solutions Ability to perform work accurately and thoroughly

REQUIREMENTS

Must travel 75% of time and Position requires a flexible schedule to include Holidays and weekends. Must be able to handle multiple tasks over a wide spread area Must be able to make efficient & quick decisions in short time period Proficient with email, excel and reporting structures

WORK ENVIRONMENT

Ability to lift and carry up to 75 pounds in a physical environment Ability to stand and walk for periods of time up and exceeding 60 minutes Regular exposure to factors such as temperatures extremes and variety of terrains Ability to walk all types of terrain (grass, ditches, wooded areas, gravel, etc.) in and around construction zones and residential, commercial, industrial and rural areas in all types of weather conditions (rain, snow, cold, heat, etc.)