Family Services Manager (Part-time)

RONALD McDONALD

HOUSE CHARITIES

®

OF CENTRAL PENNSYLVANIA

Job Title:

Family Services Manager Supervisor:

Lead Family Services Manager Classification:

Non-Exempt, Casual Position (Part-time) Join Our Mission At Ronald McDonald House Charities® of Central Pennsylvania, we provide comfort, care, and support to families with children receiving medical treatment. As a Family Services Manager (FSM) , you'll play a vital role in creating a warm, welcoming environment for our guest families while keeping daily operations running smoothly. This is an opportunity to make a meaningful difference every shift by ensuring families feel supported during some of their most challenging times. What You'll Do Be the point of support : Oversee on-site operations of the Ronald McDonald House or Ronald McDonald House Family Room when senior staff are not present Support families and volunteers : Welcome families, guide volunteers, and assist with guest service tasks when needed Create a positive experience : Handle room assignments, check-ins/outs, referrals, sign-ins, and day-to-day guest needs with care and compassion Provide oversight : Assist with the Ronald McDonald House Hospitality Cart, Ronald McDonald House Family Room operations, tours, and visitor groups Respond with calm and confidence : Address emergencies, maintenance issues, or behavior concerns as they arise Ensure a safe, tidy space : Complete nightly closing procedures, safety checks, and general cleanliness/housekeeping Be part of the team : Help train new volunteers and FSMs, attend meetings, and provide coverage when full-time staff are away Work Schedule Minimum requirement: Four weekend shifts per month (rotating holidays assigned annually).

Available RMH shifts:

Friday:

4pm-12am (2 FSMs)

Saturday:

8am-4pm (2 FSMs), 4pm-12am (2 FSMs)

Sunday:

8am-4pm (2 FSMs)

Weeknights:

Sunday-Thursday, 5pm-9pm (1 FSM) Available RMFR shifts:

Saturday & Sunday:

11am-4pm What We're Looking For Experience (volunteer or professional) in family-focused or residential settings preferred Strong communication, judgment, and hospitality skills Ability to foster an inclusive, respectful, and welcoming environment Basic home maintenance/cleaning skills and ability to lift up to 30 lbs Proficiency in Microsoft 365 Reliable transportation and (preferred) personal cell phone for emergencies Required clearances: PA State Police, PA ChildLine, FBI fingerprinting Proof of

COVID-19

vaccination or valid exemption Why You'll Love It Here Every shift, you'll directly impact families when they need it most. You'll work alongside passionate volunteers and staff who care deeply about our mission. You'll be part of a supportive team culture that values diversity, equity, and inclusion. Flexible, part-time scheduling that fits your life while giving back in a meaningful way. Supervisory Responsibilities Volunteers assigned to your shift If you're someone who enjoys helping others, thrives in a team environment, and wants to make a difference in the lives of families, we'd love for you to join our mission! Please apply by visiting our website: https://www.rmhc-centralpa.org/who-we-are/careers/

Job Type:

Part-time Pay:

$16.50 per hour

Benefits:

Employee assistance program Flexible schedule Retirement plan Application Question(s): Why are you interested in working with us?

Language:

Bilingual (Preferred) Ability to

Commute:

Hershey, PA 17033 (Required)

Work Location:

In person