Director of Operations

Experience:

Director Salary:

$150,000 - $200,000 per year Job Details - We are seeking a Director of Operations to lead a multi-location business focused on security systems, low voltage, and electronic access solutions. This role oversees branch managers across approximately 8 locations and is responsible for driving operational performance, improving service delivery, and scaling the business. You will play a key role in aligning field operations with company growth objectives. Key Responsibilities Lead and manage branch managers across multiple locations Drive performance across installation, service, and maintenance teams Standardize processes and improve operational efficiency Monitor KPIs, financial performance, and service metrics Support hiring, training, and development of technical teams Improve customer experience and service delivery Partner with leadership on growth and expansion initiatives Travel Approximately 80% travel initially Reduced travel as operations stabilize Remote/work from home when not traveling What We're Looking For 10+ years of experience in: Low voltage, fire alarm, access control, or security systems OR similar field service industries Experience managing multi-site operations or branch networks Strong understanding of installation and service-based teams Proven ability to scale operations and improve performance Comfortable working in a fast-paced, field-driven environment Preferred Background Experience with: Access control systems CCTV / surveillance Fire alarm systems Structured cabling Experience in a growth-oriented or private equity-backed environment Exposure to acquisitions or multi-site integration Ideal Candidate This role is best suited for someone who: Has led multi-location field service teams Understands low voltage or security systems operations Can drive both strategy and execution Is a hands-on leader comfortable in the field and with teams A bit about us: - We are a multi-location field services organization supporting commercial clients with critical infrastructure systems that enable safety, security, and operational efficiency. Our teams operate across several regions, delivering installation, service, and maintenance solutions through a combination of local expertise and centralized leadership. The business is continuing to expand, creating an opportunity for an experienced operations leader to help drive the next phase of growth. We are ideally seeking someone based in the Northeast or Midwest, as the majority of our branch locations are in these regions. Preferred locations include, but are not limited to:

Massachusetts:

Springfield, Fairhaven, and surrounding areas

Ohio:

Chesterland (Cleveland area), Columbus/Radnor, and surrounding markets

New York:

Syracuse and nearby regions

Pennsylvania:

McDonald (Pittsburgh area) and surrounding areas Candidates located within reasonable proximity to these markets or major nearby metros (e.g., Cleveland, Columbus, Pittsburgh, Syracuse, Hartford, or Boston) will be best positioned for travel and long-term success in the role. The salary range listed does not include bonus, additional compensation perks. Why join us? - Opportunity to lead operations across a growing platform Direct collaboration with executive leadership Ability to build structure, improve processes, and scale teams Autonomy to lead with accountability Exposure to diverse operational challenges across locations Long-term growth opportunity within the organization #operations #fire-alarm #leadership #low-voltage #pandl #cctv #field-service #access-control #structured-cabling #security-systems #alarm-systems #electronic-security #garage-door #multi-site #service-technicians #surveillance-systems #commercial-door #loading-dock #branch-operations #door-installation #dock-equipment #vehicle-restraints #industrial-door #rolling-steel-door #high-speed-door #dock-levelers #door-service #tier2