Clinical Intake Liaison

Clinical Intake Liaison Lovely Neighbor LLC Grand Rapids, MI Job Details Full-time $16 - $19 an hour 1 day ago Benefits Relocation assistance Employee discount Qualifications Executive administrative support Schedule management Medical administrative support Organizational skills Medical terminology Technical Proficiency Full Job Description Job Overview Lovely Neighbor LLC is an elite, high-end non-medical care organization providing a "luxury hospitality" experience for families transitioning from hospital to home. We are seeking a Clinical Intake Liaison to serve as a key administrative partner to our Director of Operations and Clinical Training, Angeline Henderson . This is a Hybrid role designed for a professional who can manage high-volume logistics with grace and precision. You will serve as the "Air Traffic Control" for our 54-hospital referral network, ensuring our 15-minute response guarantee is met and maintaining the prestige of the Lovely Neighbor brand.

Responsibilities Intake Command:

Manage the WellSky Fax referral line with a 15-minute response guarantee, ensuring hospital social workers receive immediate, professional confirmation of their requests.

Strategic Liaison:

Act as a high-level point of contact for hospital discharge planners, representing our speed and reliability to systems like Corewell Health and Ascension .

Pod Coordination:

Assist the Director in the daily management and scheduling of our specialized 12-Neighbor Pods .

Hybrid Workflow:

Primarily remote operation with the requirement for on-site attendance in Grand Rapids for clinical training sessions, team summits, and specific operational needs.

Administrative Excellence:

Ensure all client documentation and communication maintain the luxury aesthetic and executive-level professionalism of the organization.

Experience & Requirements Executive Presence:

Sophisticated communication skills and a professional, solution-oriented mindset.

Operational Discipline:

Ability to handle the "Friday Flush" and other high-volume periods with poise and accuracy.

Technical Proficiency:

Proficiency with digital platforms, eFax systems, and professional coordination tools.

Hospital Fluency:

Familiarity with hospital discharge processes or medical terminology is highly desirable.

Reliability:

Must have a dedicated remote-work setup and reliable transportation for on-site requirements in Grand Rapids.

Compensation & Perks Pay:

$16.00 - $19.00 per hour.

Work Style:

Hybrid (Remote focus with essential on-site requirements).

Opportunity:

A unique position working directly with executive leadership in a rapidly scaling statewide organization.

Pay:

$16.00 - $19.00 per hour

Benefits:

Employee discount Relocation assistance

Work Location:

Hybrid remote in Grand Rapids, MI 49503