Director of Lending Operations

Director of Lending Operations

VERITY CREDIT UNION - 4.0

Seattle, WA Job Details $114,757 - $172,135 a year 4 hours ago Benefits Profit sharing Paid holidays Health insurance Dental insurance 401(k) Tuition reimbursement Paid time off Vision insurance 401(k) matching Life insurance Qualifications Vendor relationship building Employee relationship building Bachelor's degree Community relationship building Full Job Description Verity is hiring for a Director of Lending Operations at our Seattle, WA Headquarters location. This is a hybrid position based in Seattle, WA . At Verity, we empower our member's financial lives and create vibrant communities. Since 1933, Verity has been a local member-owned credit union. We are also the only financial institution in the Pacific Northwest that is a part of the Global Alliance for Banking on Values (GABV). How you can make a difference The Director of Lending Operations at Verity Credit Union is responsible for the strategic oversight and execution of the credit union's consumer and mortgage lending operations. This role ensures growth and operational excellence in direct and indirect consumer lending, while maintaining compliance with internal policies, procedures, and regulatory requirements. The Director sets service and performance standards, drives loan product development, oversees and implements lending systems, and collaborates with senior leadership, ensuring alignment in lending strategies, products, and programs with organizational goals. The Director will work cross-functionally with leadership across the Credit Union in achieving organizational and strategic goals. We know it is more than just a job Verity has continued to maintain an open and positive work culture. We make sure people come first! Some ways we help employees live their best lives:

Base Pay:

This position has an salary range of $114,757.00 (minimum) to $172,135.00 (maximum), with a midpoint of $ 143,446 . Starting pay is offered based upon an applicant's experience and education relevant to the position.

Paid Time Off :

All Verity employees receive 11 paid holidays per year and 3 floating holidays, as well as paid time off (PTO is combined vacation and sick leave.) PTO starts accruing immediately at a rate of 20 days per year.

Benefits:

Both full and part time employees (and their family) are eligible for medical, dental, vision, and basic life insurance, with a no cost option available for employee only coverage! Employees have the option to enroll in our 401k plan and receive an employer match up to 6%.

Other Benefits:

This position is eligible for annual cash bonuses up to 1% and a 1% profit-sharing bonus to 401k accounts based on company performance.

Great Perks:

Other Verity benefits include a wellness subsidy, a transportation reimbursement benefit and education reimbursement.

ESSENTIAL JOB FUNCTIONS

Vision & Strategy Collaborate with the Chief Lending Officer to develop and execute the strategic vision for consumer lending, underwriting, portfolio management, and member solutions. Communicate a compelling and inspired vision for credit and lending solutions to staff, fostering alignment with the credit union's mission and values. Serve as a change agent and champion of Verity's culture, ensuring lending strategies align with organizational goals. Work with credit union leaders to develop business plans that drive departmental success and strategic goal achievement. Establish, communicate, and uphold performance expectations and key metrics for lending, underwriting, processing, funding, and servicing. Lending Operations Oversee all consumer and mortgage lending programs, including direct, indirect, ensuring sustainable growth and risk management. Ensure efficiency and consistency in originating, underwriting, processing, funding, servicing, and member communications. Develop and implement strategies to meet lending production goals and enhance loan product offerings. Lead new product development initiatives and collaborate with key stakeholders for successful implementation. Partner with the Marketing Department to design and execute lending-focused marketing and sales initiatives. Attend industry and community events to promote Verity and establish external partnerships. Recommend loan pricing, ensuring risk is aligned with strategic objectives and benchmarks. Compliance & Credit Risk Management Maintain up-to-date knowledge of consumer lending regulations, economic trends, and industry best practices. Assess and enhance the efficiency and quality of underwriting, collections, documentation, and account maintenance processes. Document, recommend, or approve within granted authority changes to lending guidelines, policies, and procedures. Ensure compliance with all applicable policies, procedures, and regulations, mitigating risks and ensuring operational excellence. Review and approve exceptions to established guidelines. Oversee and manage regulatory reporting and departmental internal and external audits, ensuring accuracy and timeliness. Operations & Vendor Management Oversee lending systems, technology, and operational workflows to drive efficiency and performance. Manage the department budget, ensuring financial alignment with credit union goals. Maintain strong relationships with vendors, indirect lending partners, and mortgage service providers to optimize lending operations. Team Leadership & Performance Management Foster a positive and engaged work culture within lending and the organization. Design and execute staffing strategies to support departmental and organizational goals. Attract, retain, and develop high-performing employees, positioning them as future credit union leaders. Conduct regular performance reviews, one-on-one meetings, and professional development initiatives. Provide ongoing training to staff on lending products, services, and compliance requirements. Support team members with escalated member service issues and credit reporting disputes as needed. Accountability Uphold Verity's mission, values, and commitment to exceptional member service. Maintain organizational consistency in lending and credit risk management standards. Achieve strategic goals related to lending growth and operational excellence. Develop and support employees to enhance team and organizational effectiveness. Establish and maintain strong vendor and partner relationships in alignment with corporate culture. Serve as a role model and leader in fostering Verity's positive workplace culture.

KNOWLEDGE, SKILLS AND ABILITIES

Strategic Leadership and Vision:

Sets and confidently communicates a clear strategic direction for Verity's lending services, guiding the growth of diverse lending portfolios. Actively contributes to executive decision-making to ensure alignment with the credit union's mission and vision.

Communication and Change Management:

Skilled at leading change and building consensus across diverse teams to foster collaboration and alignment. Influences others using high emotional intelligence and excellent communication skills, effectively managing transitions to align teams with strategic objectives.

Risk and Compliance Management:

Proactively develops and implements effective strategies to manage loan portfolio risk. Ensures full compliance with state and federal regulations while driving quality in underwriting processes through robust credit policies, all rooted in a strong commitment to ethical standards.

Innovation:

Innovatively drives product development that addresses member needs and enhances community impact. Utilizes technology and data analytics to optimize lending processes, elevate member experiences, and expand loan origination capabilities, ensuring that innovative technology is implemented transparently and effectively .

Community Impact:

Actively engages with the community to create lending solutions that reflect Verity's commitment to social responsibility. Builds and strengthens partnerships and seeks feedback from community members to foster growth and ensure products meet evolving needs.

Relationship Management:

Effectively fosters collaborative relationships across departments to ensure a seamless member experience. Partners closely with marketing, member services, and compliance teams to align lending services with Verity's brand and values.

Policy Management and Continuous Development:

Diligently maintains and updates comprehensive lending policies that support strategic objectives. Collaborates with compliance and legal teams to ensure policies adhere to regulations, leading regular meetings with staff to communicate changes, set performance goals, and promote continuous development within the lending team .

Market and Industry Insight:

Informed about industry trends, market conditions, and consumer behaviors to provide actionable insights that shape Verity's lending strategy. Attends industry conferences and stays updated on best practices to position Verity as a leader in the credit union sector.

Leadership and Talent Development:

Enthusiastically leads, mentors, and develops the lending team to inspire high performance and a positive, member-centric culture. Empowers team members to effectively execute strategic priorities while encouraging their professional growth and development.

Financial Acumen :

Demonstrates a strong understanding of financial principles, including asset-liability management, interest rate risk, and portfolio analytics. Utilizes financial metrics to inform lending strategies and ensure sound decision-making.

Ethics and Integrity:

Embodies strong commitment to ethical standards, transparency, and Verity's mission of service, with a proactive approach to risk management and compliance.

Technology Proficiency:

Effectively drives technological advancements in lending processes, utilizing various systems with ease and exhibiting a willingness to learn and adapt to new trends.

EDUCATION AND EXPERIENCE

Bachelor's degree in business, finance, economics or a related field required. Minimum of 7 years of lending experience in a financial institution. Credit union or community banking experience preferred. 5 years in leadership overseeing lending operations. Strong background in consumer and mortgage lending, with regulatory compliance expertise.

PHYSICAL CONSIDERATIONS

Verity is committed to reasonably accommodating the physical aspects of the position. The following are normally encountered in this job: Effectively communicate with diverse staff, members, and vendors Ability to travel within a assigned market Working Conditions Sitting or standing for long periods of time Working on computers for a long period of time in an office environment Washington is an At-Will Employment State Your employment is at will, meaning you are free to resign at any time, for any reason, with or without notice. Verity Credit Union is also free to conclude the employment relationship with you at any time, for any reason, with or without notice. No statement or promise by a credit union representative or board member may be interpreted as a change in the at will policy, nor would it constitute an employment or other contractual agreement.