Director of Operations

Director of Operations

SMOOTH TRUCKIN LLC

San Ramon, CA Job Details Full-time $41,600 - $56,160 a year 20 hours ago Benefits Paid time off Employee discount Flexible schedule Qualifications Customer communication Operations management Hiring Key Performance Indicators Team management Task prioritization Decision making Senior level Escalation handling Progress tracking (project management tasks)

Full Job Description Benefits:

Employee discounts Flexible schedule Paid time off Training & development

Reports To:

CEO Direct Reports:

Fleet Managers, Technicians, Cleaning Teams, Ops Staff Role Type:

Full Ownership of Operations

ROLE DEFINITION

This is an execution role, not a coordination role .

You are responsible for:

Every task being assigned Every system being accurate Every issue being resolved Every team member being accountable If operations fail, you own it.

WHAT YOU ARE ACCOUNTABLE FOR

You are the single owner of: Daily Operations Across All Markets Task Assignment & Completion System Accuracy (Fleetio, Auto Integrate, Shopmonkey, Trackers) Team Performance & Accountability Client Communication & Issue Resolution Operational Visibility to CEO There are no shared owners in operations.

NON-NEGOTIABLE STANDARDS

These are enforced daily: No unassigned tasks No missed follow-ups No outdated trackers No delayed approvals without escalation No communication gaps No "I didn't know" Failure in any of the above = performance issue (Directly aligned with SOP)

DAILY EXECUTION

(MANDATORY) Start of Day (First 60-90 Minutes) You must: Review all active markets and jobs

Identify:

Priority issues Down vans Delays Confirm every task has an owner Task Control (All Day) You must ensure: Every new issue is assigned immediately Every task is logged in system Every overdue task is followed up on If something is late you escalate immediately System Control (Real-Time) You are responsible for 100% accuracy in: Fleetio Auto Integrate Shopmonkey You must: Clear approvals quickly Prevent bottlenecks Ensure all data is current If a system is wrong operations are wrong Communication (Real-Time) You must: Respond to all clients and GOMs same day

Provide:

Status Timeline Resolution plan No delayed responses No vague answers Team Control You must: Check in with team daily Remove blockers Address performance issues immediately If a team member underperforms you address it that day End of Day You must: Confirm all priority items were handled Identify carry-over tasks Ensure no issue is uncommunicated

WEEKLY EXECUTION

You are responsible for: 1. Operational Review Identify bottlenecks Identify repeat issues Implement fixes 2.

System Audit Full audit of:

Fleetio Auto Integrate Shopmonkey Trackers Fix all inaccuracies 3.

Leadership Reporting You must present:

Wins Issues Risks Action plan No fluff. Only facts + solutions. 4. Team Performance Identify underperformance Coach or correct immediately Reinforce standards

DECISION AUTHORITY YOU DECIDE

(No Approval Needed) Task assignments Scheduling Issue resolution Day-to-day operations Team accountability

YOU ALIGN WITH CEO

Hiring/firing Process changes across markets Budget adjustments

YOU ESCALATE IMMEDIATELY

Client risk Safety issues Large financial impact Anything affecting multiple markets (Aligned with escalation structure)

HOW YOU ARE MEASURED

(KPIs) You will be evaluated weekly on: Task completion speed Fleet uptime System accuracy Response time Missed follow-ups (should be zero) Team performance Client satisfaction

WHAT SUCCESS LOOKS LIKE CEO

does NOT have to chase updates No task falls through the cracks All systems reflect real-time operations Teams execute without confusion Clients trust operations without escalation

WHAT FAILURE LOOKS LIKE

Missed tasks Delayed approvals Inaccurate systems Poor communication Repeated issues CEO needing to step into operations

REQUIRED MINDSET

You own outcomes, not tasks You act fast, not perfect You solve problems before they escalate You lead with structure and discipline

BOTTOM LINE

You are responsible for making sure: Nothing is missed Nothing is delayed Nothing is unclear Operations should run: Clean Fast Predictable

CEO NOTE

This role exists so the CEO can focus on: Growth Partnerships Expansion If the CEO has to step into operations, you are not doing your job. Flexible work from home options available.