Job Description
About The MORE Real Estate Group At , WHO we are is far more important than WHAT we do. We are a high-performing, relationship-driven real estate team built on trust, results, relentless client advocacy, and a commitment to creating experiences people can feel. We work hard, play hard, love hard, and believe growth happens when people are willing to get uncomfortable in pursuit of becoming better. We are looking for a visionary, execution-oriented Director of Operations who is equally passionate about people, systems, innovation, and culture. This is not a traditional operations role. We are looking for someone who can help architect the future of our business through operational excellence, AI integration, scalable systems, and leadership support — while fiercely protecting the heart of our culture. This person leads with ownership. They see opportunities where others see obstacles. They thrive in a fast-paced environment, embrace change, and bring solutions instead of problems. They are highly relational and love helping great people perform at an even higher level. Position Overview The Director of Operations serves as the operational leader of The MORE Real Estate Group and is responsible for helping scale the business through exceptional leadership, operational excellence, systems development, AI integration, and strategic execution. This is not a traditional operations role. We are looking for a visionary executor—someone who can think strategically while implementing tactically. Someone who can build systems, develop people, drive accountability, leverage technology, and help ownership translate ideas into results. The Director of Operations will partner directly with ownership to: Improve operational efficiency Build scalable systems and workflows Integrate AI and automation throughout the organization Increase profitability and productivity Enhance agent and client experiences Protect and strengthen company culture Drive accountability and execution Support long-term growth and scalability This person must love people as much as processes and understand that great systems should enhance the human experience—not replace it. Leadership & Team Development Lead, coach, and develop the Client Experience Team and support staff. Hire, onboard, and train new team members. Conduct regular one-on-one meetings and performance reviews. Create clear expectations, accountability standards, and growth plans. Foster a culture of ownership, excellence, collaboration, and contribution. Support team members in both professional and personal growth. Identify staffing needs and help build organizational capacity as the company grows. Operations & Systems Leadership Oversee daily operations across the organization. Develop, implement, and continuously improve systems and processes. Build scalable workflows that improve efficiency, consistency, and profitability. Create, document, and maintain SOPs, playbooks, and operational manuals. Ensure operational consistency across all departments. Lead implementation of strategic initiatives and company projects. Manage project timelines and ensure accountability for execution. Coordinate communication between ownership, agents, and staff. AI & Innovation Leadership Lead the integration of AI tools and automation across the organization. Identify opportunities where AI can improve productivity, service, communication, and operational efficiency.
Build AI-assisted workflows for:
Recruiting Marketing Client Experience Operations Training Reporting Communication Train team members on AI best practices and implementation. Stay ahead of emerging technology and industry trends. Continuously identify opportunities to future-proof the business through innovation. Business Performance & Financial Oversight Manage budgets, invoices, vendor relationships, and financial reporting. Monitor profitability and identify opportunities to improve margins. Track key operational and financial KPIs. Assist ownership with forecasting, business planning, and goal setting. Maintain accountability to company budgets and performance targets. Build dashboards and reporting systems that provide visibility into business performance. Agent Support & Accountability Track agent production, pipeline activity, conversion rates, and business performance. Support leadership coaching initiatives through data-driven reporting. Implement systems that improve lead conversion and client experience. Help drive adoption of company systems and standards. Client Experience Excellence Elevate and maintain a luxury-level client experience. Ensure operational excellence throughout every stage of the client journey. Partner with transaction and client care teams to improve communication and consistency. Identify opportunities to create memorable client experiences at scale. Protect the reputation and service standards of The MORE Real Estate Group. Events, Partnerships & Community Engagement Oversee planning and execution of client events, appreciation events, workshops, conferences, retreats, and team meetings. Manage event budgets, logistics, vendors, and timelines. Coordinate travel arrangements and company experiences. Develop relationships with vendors, sponsors, strategic partners, and community organizations. Secure sponsorships and partnership opportunities. Serve as a professional ambassador for The MORE Real Estate Group. Who You Are You are:
A servant leader who develops people. Highly relational and emotionally intelligent. Exceptionally organized and operationally minded. Passionate about AI, systems, automation, and innovation. A strategic thinker who can execute at a high level. Resourceful and solutions-focused. Financially minded and business-oriented. Adaptable and resilient under pressure. Confident leading difficult conversations and driving accountability. Passionate about creating exceptional experiences. Known for a positive "Let's figure it out" attitude. Excited about helping build something meaningful and scalable. This Role Is Not For You If... You prefer maintaining systems more than building them. You wait to be told what to do instead of identifying what needs to be done. You need constant direction, reminders, or follow-up. You avoid difficult conversations or struggle to hold people accountable. You believe culture is HR's responsibility instead of a leadership responsibility. You get overwhelmed by change, growth, or ambiguity. You enjoy talking about ideas more than implementing them. You see technology and AI as optional rather than essential to the future of business. You resist learning new tools, systems, or ways of working. You prefer working behind the scenes and don't enjoy leading people. You struggle to build trust and strong relationships with a wide variety of personalities. You make excuses instead of finding solutions. You need recognition to stay motivated. You have a "that's not my job" mentality. You struggle to balance strategic thinking with hands-on execution. You want a role where you simply manage tasks instead of helping build a business. You prefer remote work and limited collaboration over being shoulder-to-shoulder with a team. You are looking for a comfortable role instead of a growth opportunity. You become frustrated when priorities shift or new opportunities emerge. You believe systems are more important than people. QualificationsRequired 3+ years of leadership or operations management experience. Proven experience building systems and improving processes. Strong project management and implementation skills. Experience managing budgets, reporting, and profitability. Exceptional organizational and time-management skills. Strong written and verbal communication abilities. Ability to manage multiple projects simultaneously. Advanced technology proficiency. Experience leading teams and driving accountability. Preferred Real estate industry experience. CRM management experience. Strong proficiency with AI tools and workflow automation. Experience with Zapier, Google Workspace, Canva, Excel, CRM platforms, DocuSign, and related systems. Experience supporting a high-growth sales organization. Key Performance Indicators Success in this role will be measured by: Team profitability Agent productivity and accountability Lead conversion rates Database growth and engagement Client experience metrics and reviews Staff retention and development Event execution success Budget adherence CRM health and data accuracy System adoption rates AI implementation effectiveness Operational efficiency improvements Success In This Role Looks Like Operations become more scalable, predictable, and efficient. AI meaningfully increases productivity across the organization. Leadership gains clarity through reporting, systems, and execution. Team members feel supported, challenged, and connected. Clients consistently receive exceptional service. The business grows without losing the heart of its culture. MORE becomes increasingly future-ready, innovative, and operationally excellent. Why Join The MORE Real Estate Group? Because this is bigger than real estate. We believe systems create freedom. We believe leadership matters. We believe innovation matters. We believe relationships matter most. If you're excited about helping build a modern, high-performing, AI-enabled organization while protecting the culture and people that make it special, we'd love to meet you. Pay:
$75,188.32 - $110,000.00 per year Benefits:
Health insurance Paid time off Referral program Work Location:
In person
