Guest Experience Coordinator

Guest Experience Coordinator Effortless Rental Group Denver, CO Job Details Full-time $60,000•$70,000 a year 1 hour ago Benefits Health insurance Dental insurance 401(k) Paid time off Vision insurance 401(k) matching Employee discount Qualifications Client inquiry handling English High school diploma or GED Data entry Individual consumer customer service Data collection Guest services Venue guest services Full Job Description Job description

A Little About Us:

Effortless Rental Group provides homeowners in Colorado with the most trusted, comprehensive set of property management services while maximizing revenue. We believe that in order to achieve great success for our clients, our team must be made up of highly dedicated individuals with a diverse set of skills who work together toward a common goal.

This goal is simple:

to create remarkable returns to our clients while providing our guests with an absolutely wonderful experience.

The Position:

As a Guest Experience Coordinator (GEC), you are the face of our properties and the frontline of our operations. This role is the perfect launchpad into the booming short-term rental industry. You will proactively manage guest communications, resolve real-time issues, and ensure a seamless, high-quality stay from booking to review.

What You'll Do Guest Hospitality:

Maintain prompt, professional, and empathetic communication with guests throughout their entire journey (Inquiry to Review).

Issue Resolution:

Act as the primary point of contact for guest complaints, troubleshooting issues quickly to turn negative situations into great experiences.

Financial Tasks:

Facilitate guest payments, adjustments, and refunds through booking platforms and payment processors.

Vendor & Team Coordination:

Clear communication with our maintenance team and third-party cleaning vendors to resolve property issues efficiently.

Quality Assurance:

Perform routine audits of short-term rental agreements, digital leases, and pre-set communication templates.

Cross-Functional Support:

Assist internal departments (C-Suite, Development, Client Relations) with invoicing discrepancies, data entry, and property-specific tasks.

What You Bring Customer-First Mindset:

Strong problem-solving skills with a passion for hospitality.

Tech & Platform Savvy:

Experience with Guesty, Breezeway, and digital lock management systems is a major plus. Familiarity with major booking channels (Airbnb, VRBO, Booking.com, Expedia), Slack, and DocuSign is highly preferred.

Location & Timezone:

Ideally based in the Pacific or Mountain timezone, or completely comfortable working long-term on Mountain Time (MT).

Flexibility:

A high degree of adaptability and flexibility is an absolute must to thrive in a dynamic, 24/7 environment.

Detail-Oriented:

Ability to manage multiple tasks, spot errors in information and communication, and thrive in a fast-paced environment. Schedule & Shifts Hospitality is a 24/7/365 industry. To best serve our guests and owners, our department rotates through three primary shifts assigned based on availability, performance, and business needs:

Day Shift:

8:00 AM•6:00

PM Evening Shift:

2:00 PM•11:00

PM Overnight Shift:

11:00 PM•8:00

AM Job Type:

Full-time Pay:

$60,000.00•$70,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee discount Health insurance Paid time off Vision insurance Application Question(s): Have you worked in the hotel/short-term rental industry?

Education:

High school or equivalent (Required)

Experience:

Guest services: 1 year (Required)

Language:

English (Required) Shift availability: Night Shift (Required) Day Shift (Required)

Work Location:

Remote