Manager, Donor Experience & Operations

Salary:

$75,000 - $90,000 Annually The YMCA of Greater New York is here for all New Yorkers - to empower youth, improve health, and strengthen community. Founded in 1852, today the Y serves a diverse population of more than half a million New Yorkers who learn, grow, and thrive through programs and services at our 24 branches. Community is the cornerstone of the Y. Together, we connect active, engaged New Yorkers to build stronger communities. To help fulfill our mission, we cultivate a culture of learning, leading, and collaboration to enhance community impact. Through our talented staff and "LEAP" career framework (Leadership, Empowerment, Accountability, Personal Growth), we are committed to a people-first approach that fosters trust, inclusion, growth, and development for all. The YMCA of Greater New York Association Office is seeking a Manager, Donor Experience & Operations who will strengthen donor relationships and advance organizational goals by overseeing donor stewardship, data integrity, and operational excellence. This role manages stewardship communications, donor recognition, CRM data accuracy, reporting, and cross-departmental collaboration to ensure a high-quality donor experience.

Key Responsibilities:

Manage and implement a comprehensive donor stewardship and recognition program. Oversee donor acknowledgments, emails, pledge reminders, and recognition materials. Manage donor recognition assets. Support creation of impact stories, stewardship collaterals, and donor reports. Maintain the accuracy and integrity of Salesforce NPSP donor data. Generate reports on giving trends, donor retention, and stewardship outcomes. Track stewardship and operations budgets. Assist in identifying and researching donor prospects.

Desired Skills & Experience:

Bachelor's Degree or equivalent work experience required. Three (3) - five (5) years of progressive experience in donor stewardship, fundraising operations, or nonprofit development. Experience coordinating donor events and initiatives, generating complex fundraising reports and data insights, and building prospect profiles is a plus. Knowledge of donor stewardship practices, donor acknowledgment processes, and donor data management; CRM database. Knowledge of gift entry processes. Knowledge of integrated fundraising and donor stewardship platforms is a plus. Knowledge of donor giving analytics and stewardship best practices is a plus. This is an onsite, hybrid role based out of our Manhattan Office.

Benefits:

The YMCA of Greater New York offers a variety of benefits to its staff members, including retirement benefits , medical benefits, paid time off, free YMCA membership, and more! Benefit eligibility is determined by an individual's employment status (i.e., full-time or part-time), tenure, and/or the number of hours scheduled to work. Click here for more information. How to

Apply:

If you would like to be a member of our dynamic team, please complete our online application and submit your résumé and a thoughtful cover letter that explains your interest in the role and our organization. If you are a current YMCA employee, please submit your application through the Internal Career Site in Cornerstone.