Manager of Operations

Manager of Operations at LHH Manager of Operations at LHH in Philadelphia, Pennsylvania Posted in 11 days ago.

Type:

full-time

Job Description:

Manager of Operations (Firm Operations) - Workers' Compensation Law Firm Fully Remote- possible quarterly onsite visits up to 150k

• MUST HAVE LAW FIRM EXPERIENCE

• A growing, mid-sized workers' compensation law firm is hiring a Director of Operations to lead day-to-day firm operations and build a scalable infrastructure that improves productivity, accountability, client experience, and profitability.

This is a high-impact role reporting to the Chief Administrative Officer, serving as the operational bridge between attorneys, case teams, support functions, and leadership. A major priority is owning and optimizing Salesforce (Litify) to drive workflow automation, reporting, and data-driven performance management. What you'll own:

• End-to-end operational performance across intake, onboarding, pre-lit and litigation workflows, case progression, and file processing
• SOP development, process improvement, workload balancing, and staffing efficiency across departments
• Salesforce (Litify) administration and optimization: dashboards, reporting, workflow design, automation, data integrity, training, and adoption
• KPI scorecards, weekly accountability rhythms, and bottleneck reduction using CRM-driven insights
• Budget support, vendor oversight, resource allocation, and cost-per-case visibility to strengthen margins
• Compliance and risk controls, confidentiality standards, and audit readiness
• Client experience monitoring (CSAT/NPS), service-level standards, and complaint resolution processes
• Systems integration coordination (case management, document systems, and related platforms) What success looks like (examples of outcomes you'll drive):
• Faster case cycle times and measurable reduction in stagnant case inventory
• Higher staff utilization and productivity with clear role-based scorecards
• Increased CRM/workflow compliance and reduced manual admin work through automation
• Improved cost per case and profitability metrics without sacrificing client experience Ideal background:
• 5+ years leading operations (law firm or professional services strongly preferred)
• Hands-on Salesforce CRM ownership (Litify experience a plus; certification preferred)
• Strong operational leadership: managing managers, performance expectations, coaching, and accountability
• Analytical and systems-oriented mindset with comfort building dashboards, metrics, and process controls
• Experience coordinating workflows across multiple teams in a deadline-driven environment
• Workers' compensation process familiarity strongly preferred Health insurance, dental insurance and life insurance are offered with this full-time direct hire role.

Equal Opportunity Employer/Veterans/Disabled To read our Candidate Privacy Information Statement, which explains how we will use your information, please navigate to https://www.lhh.com/us/en/candidate-privacy The Company will consider qualified applicants with arrest and conviction records in accordance with federal, state, and local laws and/or security clearance requirements, including, as applicable:

• The California Fair Chance Act
• Los Angeles City Fair Chance Ordinance
• Los Angeles County Fair Chance Ordinance for Employers
• San Francisco Fair Chance Ordinance