Operations Director

Operations Director Crescendo Self Storage Management Spokane, WA Job Details Full-time $115,000 - $125,000 a year 23 hours ago Benefits Disability insurance Health insurance Dental insurance 401(k) Flexible spending account Paid time off Employee assistance program Vision insurance Employee discount Life insurance Qualifications Performance dashboard reports Data analysis reporting Operations management Team leadership Coaching Workplace dispute resolution Reporting and dashboarding tools Revenue forecasting Team development Business intelligence tools Managing budgets in a finance role Profit & Loss statement Leading team collaboration initiatives Budgeting Financial forecasting analysis Profit and loss analysis Leadership Data-driven decision making Financial dashboard metrics Team building Full Job Description Lead Operations. Drive Results. Build Teams That Win. We're looking for a high-performing Operations Director to lead a growing, multi-state portfolio of self-storage properties across the Western U.S. You will be responsible for driving performance across revenue, occupancy, expense control, and team development, while leading a team of District Managers and on-site leaders. You'll report directly to the COO and play a key role in shaping how we scale. If you're someone who thrives in accountability, takes initiative, and knows how to build strong teams that deliver results — keep reading. How We Operate We run on EOS (the Entrepreneurial Operating System). In this role you'll own a Scorecard, set and deliver quarterly Rocks, run weekly Level 10 meetings with your team, and be measured on GWC — do you Get it, Want it, and have the Capacity to do it. We value the right person in the right seat, and we hold ourselves accountable to numbers, not just effort. Prior experience operating in an EOS environment (or a comparable structured, metrics-driven system) is a strong plus. What You'll Own Full regional P&L performance (revenue, occupancy, expenses) Leadership and development of District Managers and site-level teams Operational consistency across all locations (SOPs, brand standards, execution) Performance analysis using financials and operational metrics A weekly Scorecard and quarterly Rocks tied to portfolio performance Resolution of escalated operational and customer issues Cross-functional collaboration with Marketing, Revenue Management, HR, and Facilities Executive-level reporting with clear, actionable insights Participation in weekly Level 10 leadership meetings, Scorecard reviews, and quarterly planning The Kind of Leader We Need We're not just looking for someone who can run operations — we're looking for someone who can lead people the right way.

This role requires:

High emotional intelligence Strong communication and accountability The ability to coach, not just manage A leadership style grounded in respect, trust, and consistency Our culture is built on real values — not posters on a wall. You'll be expected to model them daily. The core values we thrive by are: Kind and Caring Positivity Taking Initiative Being Process Oriented What You Bring 5+ years of multi-site leadership experience with full P&L ownership Experience in self-storage (preferred) or similar — multi-site retail, hospitality, or property management Strong financial acumen (budgeting, forecasting, performance analysis) Proven ability to build, develop, and hold teams accountable Experience operating in a structured, metrics-driven environment (EOS experience a plus) Comfort with data and BI dashboards to drive decisions (Tableau or similar a plus) Excellent decision-making, communication, and conflict-resolution skills Ability to travel and operate independently across a multi-state region Experience with property management systems like Cubby, Sitelink, or similar (preferred) What Success Looks LikeFirst 90 Days Build trust with your team and leadership Gain full visibility into portfolio performance and establish your Scorecard Establish accountability and address early gaps Set your first quarterly Rocks and begin driving measurable improvements Ongoing Consistent revenue growth and improvement in physical and economic occupancy Expense control and margin improvement against budget Strong, stable, high-performing teams with low avoidable turnover Scorecard measurables consistently on-track, quarter over quarter Clear, proactive communication with leadership Ownership mindset — solving problems before they escalate

Compensation & Benefits Salary:

$115,000 - $125,000 (DOE) Medical, Dental, Vision Life Insurance, STD/LTD, and supplemental options 401(k) 20 days PTO annually Employee assistance program, flexible spending account, employee discount Why Join Us We're a fast-growing self-storage operator with a clear vision, strong leadership, and a culture built on accountability and results. You'll have: Direct access to executive leadership Real influence on business performance The opportunity to build and shape a high-performing operations team A company that values people just as much as performance Bottom Line If you're looking for a role where you can truly own outcomes, lead people, and make an impact — this is it.

Pay:

$115,000.00 - $125,000.00 per year

Benefits:

401(k) Dental insurance Employee assistance program Employee discount Health insurance Life insurance Paid time off Vision insurance Application Question(s): What industries have you led multi-site operations in? Have you had full responsibility for a regional P&L (revenue, expenses, budgeting, forecasting)? Have you operated in an EOS or similar structured, metrics-driven environment? This role offers a salary of $115,000-$125,000. Does this align with your expectations? Have you directly managed District Managers or multi-site leaders? How many locations have you directly overseen at one time?

Work Location:

Hybrid remote in Spokane, WA 99223