Operations Manager

Operations Manager Lehigh Valley Association of Independent Colleges Bethlehem, PA Job Details Full-time $65,000 - $68,000 a year 3 days ago Benefits Health savings account Health insurance Dental insurance 401(k) Tuition reimbursement Paid time off Employee assistance program Vision insurance 401(k) matching Flexible schedule Life insurance Qualifications Accounts receivable Google Workspace Google Sheets System administration Master's degree Project management Bachelor's degree Calendar management Conflict management Contracts Accounting and finance experience Vendor contract management Productivity software Excel data analysis Full Job Description The Lehigh Valley Association of Independent College (LVAIC) is seeking an individual to join the team as the Operations Manager. LVAIC is a consortium of the colleges and universities in the Lehigh Valley of eastern

Pennsylvania:

Cedar Crest College, DeSales University, Lafayette College, Lehigh University, Moravian University, and Muhlenberg College. The staff members of LVAIC, working as a team, facilitate and advance collaborative initiatives of the organization in support of the priorities of the member institutions.

POSITION SUMMARY

The Operations Manager ensures the smooth, compliant, and data-informed operation of a multi-institution higher education consortium. This role oversees communications, supports financial operations (AP), systems administration, contract coordination, and program support, while developing and analyzing reports to inform strategic decision-making. Working closely with leadership and partners, the Operations Manager drives efficient workflows, ensures compliance, and supports effective member engagement and high-quality services aligned with the consortium's mission.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

Reporting and Data Analysis Build reports on membership, programs, finances, and impact metrics. Analyze operational and engagement data; surface trends and recommendations. Support reporting and Board materials with validated data and visuals. Contract Support and Coordination in support of Strategic Partnership Director Coordinate contract lifecycle (drafting support, routing, signatures, renewals, compliance tracking). Maintain contract repository and metadata; monitor service level agreements and vendor performance. Liaise with procurement, and institutional partners as needed. Operations Excellence Streamline workflows; document and improve policies/SOPs. Plan logistics for meetings, committees, and events (locations, agendas, minutes, follow-ups). Ensure compliance with consortium bylaws, data privacy, and accessibility standards. Financial Operations (Accounts Payable and Receivable) Process invoices, reimbursements, and member dues; track receivables and payables. Coordinates with the Controller as needed. Consortial Program Support Provide meeting coordination for Health Insurance Consortium including; scheduling, agenda creation and distribution, materials and file management. Manage Cross Registration systems and coordination with campuses, including reconciliation process Facilitate Communities of Practice as appropriate to role Communications Management Develop and manage internal/external communications (newsletters, website updates, member notices, annual reports). Maintain communications calendar and brand standards; coordinate with campus contacts and external partners. Manage distribution lists, CRM/marketing tools, and communications analytics.

QUALIFICATIONS

Required Bachelor's degree required; master's in higher education, public administration, business, or related field preferred. 3+ years in operations, program administration, or business operations—experience in higher ed or consortia/nonprofits strongly preferred. Demonstrated experience with AP/AR, systems administration, and contract coordination. Demonstrated ability to achieve objectives through influence rather than direct authority across multiple levels of organizations. Demonstrated ability to facilitate team building, foster communication, resolve conflict and build trust across groups. Excellent verbal and written communications. Proficient in use of Microsoft Office Suite tools and Google Workspace tools, with particular strength in Excel and Google Sheets. Access to transportation and ability to visit member campuses frequently. Preferred Managing multi-institution initiatives or vendor relationships. Data governance and contract lifecycle tools (e.g., DocuSign). Experience working in unstructured settings. Experience managing projects, meetings, and events. Experience using contact management software. Experience working in a higher education setting. Experience working with WordPress. Demonstrated ability to present materials to small and large groups. Proficient in use of virtual platforms such as Zoom for program and meeting delivery.

Work Environment:

This position is designated as a hybrid role and requires the ability to perform job duties both remotely and on-site as needed. LVAIC will provide a laptop computer, supporting peripheral devices, and access to required virtual tools. Employees are responsible for maintaining reliable internet service sufficient to support all required virtual tools and work responsibilities. Employees are responsible for providing their own cell phone for work-related communication. The employee must reside within the Lehigh Valley region and maintain reliable transportation in order to attend meetings, report to the office when required, and support operational tasks including the management of mail, deliveries, supplies, and records. This position also requires periodic travel to member campuses to support campus-based programs, meetings, and activities. Hybrid work arrangements are subject to organizational needs and may be modified at the discretion of LVAIC. ​An Equal Opportunity Employer, Lehigh Valley Association of Independent Colleges is committed to valuing and enhancing diversity and encourages applications from individuals who can contribute to the diversity of our community. Anticipated start date is September 8, 2026

Job Type:

Full-time Pay:

$65,000.00 - $68,000.00 per year

Benefits:

401(k) 401(k) matching Dental insurance Employee assistance program Flexible schedule Health insurance Health savings account Life insurance Paid time off Tuition reimbursement Vision insurance Application Question(s): To have your application fully considered, please include a letter of interest for this position.

Experience:

Project management: 1 year (Preferred) Higher Education or nonprofit: 1 year (Preferred) Ability to

Commute:

Bethlehem, PA 18015 (Required) Ability to

Relocate:

Bethlehem, PA 18015: Relocate before starting work (Required)

Work Location:

Hybrid remote in Bethlehem, PA 18015