Field Leader. Quality Owner. Team Builder. NY & NJ Field Operations | Full-Time | $42,000 to 48000 + Performance Bonuses "If you want a 9-to-5 cleaning job, this is not it. If you want to lead, grow, and build something real — keep reading."
THE HONEST TRUTH FIRST
Before we tell you why this is one of the best supervisor seats in the industry, we owe you the truth about what the job actually requires. We do not believe in surprising people after they start.
Here is the real job:
Hours are not 9 to 5. Commercial cleaning happens when buildings are empty — nights, early mornings, weekends, holidays. Your schedule will shift based on client needs. You will get called when something goes wrong. Crew no-shows, last-minute requests, supply emergencies, client complaints — you respond, you solve, you lead. You will cover crews when someone calls out. That sometimes means putting on gloves and getting on the floor yourself. The best supervisors lead from the front. Some days are hard. Difficult clients, tough conversations with team members, equipment failures, weather emergencies, last-minute schedule changes. We are a growing company. That means growing pains — new processes, new clients, new systems, new tech, and yes, occasional chaos as we scale toward $100M in revenue. You will not always have a perfect playbook. You will be asked to think, decide, and act — sometimes without all the information. If reading that list made you nod — you might be exactly who we are looking for. If it made you hesitate, this is not your seat, and we respect you for knowing that. And Now — The Greatness Here is what comes with the hard work: a real seat at a real company that is building something extraordinary. You will be developed. We do not hope our people perform — we train them to perform. You will receive ongoing training, coaching, and leadership development. You will be respected. Supervisors are leaders here, not babysitters. Your voice matters in how we build. You will grow. Our path to $100M means real career growth — Senior Supervisor, Director of Operations, and beyond. We promote from within. You will be paid well to perform well. Performance bonuses tied to quality, retention, and team results — not just showing up. You will work for a CEO who cares. We lead with kindness, learning, value, and care. Our people are not numbers — they are the company. You will be part of legacy. We are a NYS-certified MWBE building a multi-state powerhouse — and you will be one of the people who built it. Who We Are Scrub Masters Plus Corp is a NYS-certified MWBE commercial cleaning company headquartered in Kingston, NY, with active operations across New York and New Jersey. We service medical groups, data centers, manufacturing facilities, office buildings, fire districts, and municipalities. "We do not hope people perform. We train them to perform." Who You Are You are the kind of supervisor who: Shows up early, stays late, and never leaves a site worse than you found it. Treats the cleaning crews with respect — and holds them to a standard. Knows the difference between busy and effective. Can have a hard conversation with kindness and walk away with the relationship intact. Sees a problem and fixes it before it becomes a complaint. Takes ownership when something goes wrong — no excuses, no blame, just solutions. Is willing to roll up your sleeves and clean alongside your crew when needed. Reads people, reads buildings, and reads what the client is not saying. Communicates clearly with clients, crews, and leadership — in person, by phone, and by text. Has the patience to train and the backbone to correct. Wants to be part of building something — not just punching a clock. Position Snapshot Location NY & NJ field operations — multiple client sites (
HQ:
Kingston, NY) Employment Type Full-Time, Non-Exempt Bonuses Performance bonuses tied to quality scores, retention, and team execution Schedule Variable — nights, early mornings, weekends, on-call coverage as needed Reports To CEO/COO/Managers Manages Team Leads and cleaning crews across multiple client accounts Travel Daily travel between client sites across NY & NJ Vehicle Reliable vehicle and valid driver's license required Start Date Immediate — we are hiring now What You Will OnSite Quality & Inspection Conduct daily and weekly inspections at all assigned client sites using GoAudits or equivalent inspection tools. Verify that all cleaning specifications and scope-of-work requirements are met on every shift. Document quality scores, deficiencies, and corrective actions — every site, every visit. Immediately address any client concern or quality issue — in person and on the same day whenever possible. Maintain photographic records of completed work, problem areas, and resolved issues. 2. Team Leadership & Crew Management Supervise team leads and cleaning crews across multiple client accounts. Train new hires on Scrub Masters standards, SOPs, safety protocols, and client-specific requirements. Conduct regular coaching, feedback, and one-on-one check-ins with team leads. Hold team members accountable for attendance, performance, and quality — with kindness and clarity. Identify high performers and recommend them for advancement. Address performance issues directly, document them properly, and escalate when needed. 3. Scheduling, Coverage & Attendance Manage daily crew assignments, schedules, and shift coverage across multiple sites. Respond to call-outs and no-shows quickly — reassign crews, cover shifts personally when needed, and notify leadership immediately. Coordinate with the Admin and Operations team on payroll, time tracking, and attendance reporting. Plan ahead for holidays, vacation coverage, and special events at client sites. 4. Client Communication & Relationship Management Be the on-the-ground face of Scrub Masters Plus Corp for assigned clients. Build and maintain strong professional relationships with facility managers and on-site client contacts. Respond to client requests, complaints, and special requests promptly and professionally. Communicate proactively with clients — before they have to call us. Escalate serious concerns to the Director of Operations or CEO immediately. 5. Safety, Compliance & Equipment Enforce all OSHA safety standards, PPE requirements, and chemical handling protocols. Conduct safety briefings and ensure crews are trained on safe equipment operation. Maintain and inventory cleaning equipment, supplies, and chemicals at assigned sites. Report equipment failures, damage, or supply shortages immediately. Ensure compliance with all client-specific protocols (medical facility infection control, data center access protocols, manufacturing safety, etc.). Maintain accurate logs for inspections, audits, training, and incidents. 6. Problem-Solving & Field Decisions Solve operational problems on-site — do not wait for permission to do the obvious right thing. Cover crews personally when there is no other option. Be willing to put on gloves and get on the floor.
Handle emergencies:
floods, spills, biohazards, security issues, weather emergencies, equipment failures. Make good judgment calls in the field and report them up clearly. 7. Growth, Training & Culture Embody and reinforce the Scrub Masters culture: kindness, learning, value, and care. Participate in all required leadership training, supervisor meetings, and development sessions. Bring field intelligence back to leadership — what is working, what is not, what we should change. Help identify, recruit, and retain great team members. Lead by example. Always. What Success Looks LikeBy Day 30 Visited every assigned client site and met every team lead and crew member. Completed all required Scrub Masters training and certifications. Built a working knowledge of each site's scope, schedule, and client preferences. Established daily and weekly inspection routines. By Day 60 Quality scores measurably improving at all assigned sites. Strong working relationships established with every client contact. Team leads operating with clear expectations and consistent follow-through. Call-outs and attendance issues handled smoothly and proactively. By Day 90 You are the trusted on-the-ground leader for your sites — clients ask for you, crews respect you, leadership relies on you. Documented standards, training, and accountability cadences are running on autopilot. You are visibly on track for promotion to Senior Supervisor or beyond. What You Must Have 3+ years of supervisory experience in commercial cleaning, janitorial services, facilities, or a closely related field. Direct experience leading cleaning crews of 5 or more people. Working knowledge of commercial cleaning standards, chemicals, equipment, and SOPs. OSHA 10 (or willingness to obtain within 30 days). Strong communication skills — in person, on the phone, and in writing (text and email). Reliable vehicle, valid driver's license.
Ability to work flexible hours:
nights, early mornings, weekends, and on-call coverage as needed. Ability to lift 50 lbs, climb stairs, and stand for extended periods. Smartphone for inspections, scheduling apps, and team communication. What Sets You Apart Experience in medical/healthcare cleaning, data centers, manufacturing, or municipal facilities. Bilingual (English/Spanish) — strong plus. Familiarity with Swept, GoAudits, ServiceChannel, or similar field-management tools.
Certifications:
BSCAA, IICRC, CMI, or other industry credentials.
Floor care experience:
stripping, waxing, buffing, carpet extraction. Experience managing multiple sites across multiple counties. As part of our hiring process, candidates who receive a conditional offer of employment will be required to undergo a background check in accordance with applicable laws and company policy. The Kind of Human We Are Looking For Beyond the resume, we are hiring for character.
The right supervisor is:
Reliable — your word is your bond. If you say you will be there, you are there. Steady — calm in chaos, level-headed under pressure. Honest — tells the truth about problems instead of hiding them. Hungry — wants to grow, learn, and lead. Kind — leads with respect, holds the line with care. Tough — willing to do hard things, have hard conversations, and stand on hard standards. Humble — ego does not run your day; the work and the team do.
Compensation & Benefits Base Salary:
$48,000 - $51,000 per year, commensurate with experience.
Performance Bonuses:
Tied to inspection scores, client retention, crew retention, and team performance.
Paid Time Off:
Paid time off and recognized holidays.
Training & Development:
Ongoing leadership and industry training — we invest in our people.
Career Growth:
Real promotion paths to Senior Supervisor, Director of Operations, and beyond as we scale.
Mileage & Expenses:
Mileage reimbursement for site-to-site travel per company policy.
Equipment:
Company-provided tools, uniforms, and PPE.
Recognition:
Public recognition for excellence — we celebrate our top performers. How to Apply We are not looking for a generic resume drop. If you have read this far and felt like this is the seat you have been waiting for — show us.
Send the following:
1. Your resume. 2. A short cover note (under 250 words): Tell us about the hardest day you ever had as a supervisor — and how you handled it. 3.
One sentence:
What does "we do not hope people perform — we train them to perform" mean to you? Applications without the cover note and the one-sentence answer will not be reviewed. We are hiring for character, grit, and leadership — show us all three. A Note From the CEO I am building Scrub Masters Plus Corp into a $100M legacy company — and supervisors are the heart of how we win. You are the leaders our crews see every day, the face our clients trust, and the standard our company is built on. I will not promise you an easy job. I will promise you a respected one, a developed one, and one with a real path to grow into something bigger. We rise together — with kindness, learning, value, and care. If you are ready to lead, I am ready to invest in you. Apply today. — Mia Howard, CEO Scrub Masters Plus Corp is an Equal Opportunity Employer and a proud NYS-certified MWBE. We are committed to building a team that reflects the communities we serve, and we lead with kindness, learning, value, and care in everything we do. Scrub Masters Plus Corp | 100 Aaron Court, Kingston, NY 12401 Serving New York & New Jersey |
NYS-Certified MWBE Pay:
$46,000.00 - $50,466.07 per year
Benefits:
Dental insurance Health insurance People with a criminal record are encouraged to apply
