Regional Business Manager

at Returns R US Inc d/b/a Pharma Logistics in

Libertyville, Illinois, United States Job Description Job Title:

Regional Business Manager Location:

Remote | United States (Remote)

Department:

Field Service Employee Type:

Full-Time Experience:

Senior Manager/Supervisor Job Description:

Position Title -

Regional Business Manager Job Summary:

The Regional Business Manager is responsible for managing field service personnel; who perform routine on-site services for Pharma Logistics customers.

Job Duties and Responsibilities:

Driving the field service schedule and maintaining high standard for On-Time Delivery of services. Drives performance to achieve expectations of regional OKR's. Leading and directing the work of service representatives in their assigned territories. Developing and mentoring field service personnel through one to one meetings, evaluations, and performance plans. Traveling to customer locations to work with direct reports. Maintaining and developing customer relationships by meeting with decision makers and other influencers. Performing business reviews with priority customers, providing client support services and managing client issue escalations. Direct support services based on customer contract expectations. Responsible for Customer Satisfaction. Training new Field Service Representatives and managing turnover, including personal involvement with account coverage as needed. Daily maintenance of CRM Software. Overseeing the region's expense-to-revenue ratio to meet established benchmarks Maintaining timely communication with direct reports and upper management. Other ad hoc projects & reports. Supervisory /

Management Responsibilities:

Managing 7-15 field service Equal employment opportunity, including veterans and individuals with disabilities.

PI284616473

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