Service Advisor / Operations Manager

Service Advisor / Operations Manager Central Texas Mobile Fleet Services Austin, TX Job Details Full-time | Contract $43,638.27 - $74,596.63 a year 21 hours ago Benefits Paid holidays Qualifications Spanish Customer service Fleet management High school diploma or GED Dispatching Driver's License Automotive service Full Job Description Job Summary Are you a logistical mastermind who thrives in a fast-paced environment? We are seeking a Operations Manager / Service Advisor to lead our mobile fleet service division. This isn't a "desk job"—it's the nerve center of our operation. You will be responsible for the entire lifecycle of mobile service: from the initial customer distress call to dispatching our mobile mechanics across Austin, sourcing parts on the fly, and ensuring our clients' businesses keep moving. We are co-branded with Richard Petty Fleet Services and Fleet Services International , meaning you'll be representing a national standard of excellence.

Core Responsibilities Command & Control:

Manage dispatching for mobile units operating from 6:00 AM to Midnight.

Customer Logistics:

Act as the primary point of contact for prominent business owners and fleet managers; translate vehicle issues into actionable work orders.

Operational Oversight:

Order parts and supplies for field delivery, finalize service tickets, and manage mobile payment collections.

Sales & Growth:

Prospect new fleet accounts, generate leads, and "close the deal" to expand our Austin footprint.

Fleet Relations:

Maintain and grow long-term relationships with industry leaders who rely on our 18-hour operational window. What We're Looking For The "Air Traffic Controller": You must be highly organized, responsive, and able to juggle multiple mobile units simultaneously.

The Relationship Builder:

High integrity with a "Team Player" attitude.

The Self-Starter:

You don't wait for instructions; you see a bottleneck in the schedule and you clear it.

The Communicator:

Exceptional verbal/written skills (Bilingual in Spanish is a major plus).

The Closer:

Proven customer service experience with a history of meeting goals.

Requirements Commitment:

Ability to work 40+ hours per week (Must be flexible to co-ordinate jobs with customers and technicians within our 6 AM - Midnight operating window).

Credentials:

High school diploma/GED and a valid Driver's License with reliable transportation.

Vetting:

Must pass a background check and drug screen.

Professional History:

Must provide contact information for previous employers. Why Join Us?

Uncapped Income:

Excellent base + commission potential—your hustle dictates your paycheck.

Stability:

Join a network of over 200 dealerships nationwide.

Benefits:

Paid holiday and vacation time.

Culture:

A high-energy, "get it done" work environment. "Equal Employment Opportunity Employer"

Job Types:

Full-time, Contract Pay:

$43,638.27 - $74,596.63 per year

Experience:

Automotive service: 2 years (Preferred) Shift availability: Day Shift (Required) Night Shift (Preferred)

Work Location:

Hybrid remote in Austin, TX 78754