Service Operations Manager

Job Title:

Service Operations Manager•

Kitchen Exhaust Service Location:

Twin Cities and Surrounding Counties Base Pay:

$47,000

• 52,000 plus a production bonus
• of up to 10% ($4,700
• 5,200)/year based on quarterly production metrics (
• details can be discussed during interview)

Company Overview:

Join a leading national company with a strong focus on delivering top-tier service in the industry. We are committed to fostering a dynamic, fast-paced environment where employee development and customer satisfaction are top priorities. From day one, we invest in our team members by providing company-paid training to ensure success and growth. Learn more about us here.

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//www.youtube.com/watch?v=46HvybHrtL0

Position Summary:

We are seeking an experienced and motivated Service Operations Manager to lead our growing Kitchen Exhaust Service team in Minnesota and parts of Wisconsin. Oversee between 4-8 techs (2-4 service trucks). The ideal candidate thrives on motivating and managing teams, emphasizing training, development, and goal-setting to ensure operational excellence and exceptional customer satisfaction. This role demands a hands-on leader who values accountability, safety, and adherence to company policies and procedures. Quarterly bonus opportunities available, and can be discussed at hire, are also subject to change and to other requirements. and call 800-393-8287 and ask for Mike Shank to learn more and set up an interview.

Key Responsibilities:

Team Leadership:

Recruit, hire, train, develop, and manage service crews to maintain high performance and morale.

Operational Oversight:

Manage service schedules to ensure timely, efficient customer service.

Work Coordination:

Meet with teams to prepare for workloads and review completed tasks.

Accountability:

Hold team members responsible for their roles and work performance.

Safety Practices:

Reinforce safe work practices through daily monitoring and weekly/monthly training.

Qualifications:

High school diploma or equivalent required. Proven leadership experience, including hiring, training, coaching, and terminating employees. Valid driver's license with a good driving record. Flexibility to work varying hours, primarily days with some nights required. Strong ability to build and maintain customer loyalty. Must pass a pre-employment drug screen (alcohol and marijuana excluded)

Training Requirements:

Mandatory attendance at a two to four-week-long role-specific training course, which may require travel (all expenses covered by the company).

Physical Demands:

Ability to perform tasks including but not limited to: sitting, standing, walking, bending, climbing, crawling, reaching, squatting, stooping, and twisting. Capability to carry, lift, and pull 10-100+ lbs. when needed. Why Join Us?

Inclusive Culture:

We embrace diversity and value the uniqueness of every team member.

Career Development:

Comprehensive training.

Competitive Compensation:

Competitive pay rates and benefits, including medical, dental, vision insurance, prescription drug coverage, retirement savings, paid holidays, and vacation time.

Sustainability:

Work with an environmentally responsible company.

Equal Opportunity Employer:

We are an equal opportunity employer committed to creating an inclusive environment for all employees.

Job Type:

Full-time Pay:

$47,000.00

• $55,000.00 per year plus a quarterly bonus for reaching production goals (
• value of $4,700 to $5,500 annually based on base pay).

Benefits:

401(k) 401(k) matching Dental insurance Flexible schedule Health insurance Paid time off Professional development assistance Vision insurance Bonus programs subject to change

Schedule:

Day shift Night shift On call

Work Location:

Hybrid Remote Job Type:

Full-time Projected Total Compensation:

$47,000.00

• $57,500.

00 per year

Benefits:

401(k) matching Dental insurance Flexible schedule Health insurance Life insurance Paid time off Vision insurance Application Question(s): Have you screened, interviewed, and hired employees?

Experience:

Supervising:

2 years (Required)

License/Certification:

Driver's License (Required)

Work Location:

On the road