Strategic Partner Manager - Payment

Strategic Partner Manager - Payment Commerce - 4.7 Austin, TX Job Details Full-time $161,000 - $241,000 a year 6 hours ago Qualifications Product roadmapping Bachelor's degree Full Job Description Welcome to the Agentic Commerce Era At Commerce, our mission is to empower businesses to innovate, grow, and thrive with our open, AI-driven commerce ecosystem. As the parent company of BigCommerce , Feedonomics , and Makeswift , we connect the tools and systems that power growth, enabling businesses to unlock the full potential of their data, deliver seamless and personalized experiences across every channel, and adapt swiftly to an ever-changing market. We believe in harnessing AI responsibly to unlock new possibilities, and we're looking for individuals who use it intentionally to solve problems, accelerate outcomes, and expand what's possible in their role. Our purpose is to help businesses confidently solve complex commerce challenges so they can build smarter, adapt faster, and grow on their own terms. If you want to be part of a team of bold builders, sharp thinkers, and technical trailblazers who shape the future of commerce, this is the place for you. The Strategic Partner Manager - Payment is the primary owner and "product owner" for a portfolio of key commerce and fintech partnerships. You are responsible for the long-term success of these relationships, balancing revenue growth with a seamless merchant experience. This role requires a "builder" mindset—someone who can navigate complex global organizations, influence product roadmaps, and execute go-to-market strategies that drive high-volume merchant adoption. This is a hybrid role based in Austin, TX. We require 3 days a week in office and are looking for local candidates only.

What You'll Do:

Build and maintain deep relationships with executive-level decision-makers across assigned partners, acting as their primary advocate within BigCommerce Collaborate with the Commerce and Marketing teams to design and implement effective GTM strategies for new integrations, features, and market expansions Partner closely with Product and Client Success teams to ensure frictionless onboarding and superior servicing for merchants utilizing partner integrations Develop and track partner success metrics (KPIs) to drive merchant adoption, revenue growth, and long-term customer satisfaction Serve as a mentor and coach for less experienced peers, assisting leadership in fostering an environment of teamwork, creativity, and continuous improvement Plan and control balanced revenue growth with a multi-year focus, utilizing CRM and data tools to monitor health and identify opportunities

Who Are You:

5+ years in partner management, client success, or business development, specifically shipping results in a SaaS, fintech, or eCommerce environment A genuine interest in payment economics and processors; you want to understand how money moves and how to optimize it for merchants Excellent interpersonal and communication skills, with a proven ability to manage complex, high-pressure partner dynamics A self-starter who excels at executing with minimal direction and thrives in a high-growth, fast-paced environment. Proficient in Salesforce (or similar CRM), Tableau, and Microsoft Office; comfortable using AI tools (Claude, ChatGPT) to enhance productivity and solve problems. Bachelor's degree required

Preferred:

Based in Austin, TX (HQ). Proven history of hitting revenue quotas within mid-market or enterprise client acquisition models. Prior experience working cross-functionally with Product and Engineering teams to influence integration roadmaps. Ability to travel domestically or internationally up to 15% of the time. #LI-TK1 #

LI-HYBRID

(Pay Transparency Range Base +

Commission:

$161,000.00-$241,000.00 USD) Compensation Transparency The national base salary range for this role is posted above in this job post. Final compensation will be determined based on factors such as relevant experience, skills, qualifications and geographic location. We also consider internal equity to help ensure fair and consistent pay practices across our teams. Where applicable, this role may also be eligible for variable compensation (such as bonus or commission), equity, and benefits in accordance with local policies. Details will be shared during the hiring process. We are committed to equitable and transparent pay practices that align to market data, internal equity, and individual contribution. Inclusion and Belonging At Commerce, we believe that celebrating the unique histories, perspectives and abilities of every employee makes a difference for our company, our customers and our community. We are an equal opportunity employer and the inclusive atmosphere we build together will make room for every person to contribute, grow and thrive. We are committed to creating an inclusive and accessible hiring experience for all candidates. If you require accommodations or adjustments at any stage of the recruitment process, please let us know and we will work with you to meet your needs. Learn more about the Commerce team, culture and benefits at https://www.commerce.com/careers/

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