Director of Front Office

Our Charleston properties are noted for their authentic and inviting character, each offering unmistakable guest experience. The Emeline and Ryder showcase the best that the historic city has to offer, marked with thoughtful surprises and a creatively curious nature. This leader possesses the ability to inspire a team, understands how all hotel operations departments are intertwined, and achieves operational results. Daily duties include organizing and overseeing daily hotel operations. This position requires an individual to be extremely organized, have a keen attention to detail and the flexibility to work with different aspects of a business. Requested Tasks

• Lead, manage and hold team accountable
• Oversee the guest experience and problem resolution
• Empower and develop direct reports and team members
• Drive guest satisfaction scores and social impression
• Track financial and confirm operational tasks are complete Requested Capabilities
• Prior experience highly preferred
• Extensive knowledge of the property, rooms, amenities, etc.
• Approachable, patient and thoughtful personality
• Remain open in communication to ensure fairness and consistency As part of the Makeready collection, we proudly offer a variety of thoughtful benefits and perks for eligible team members including accommodating PTO/PTO exchange, medical/dental/vision benefits, maternity/paternity leave, pet insurance, company-matched dependent care & 401k, student loan repayment program and a wide range of additional ancillary benefits.

The health, happiness and well-being of our team is our top priority. We take pride in our Guiding Principles to help define how we successfully work together. We follow them not out of duty but live by them instinctively. Makeready LLC and its affiliated entities are proud to encourage and support an environment where everyone can be a successful team member as their true independent self. We are an equal opportunity workplace and employer that does not discriminate based on race, color, disability, gender/sex, sexual orientation, religion, national origin, age, veteran status, or any other protected status. We are committed to building a team and a workplace where we are all able to be successful based solely on our individual qualifications, experience, abilities and job performance.