Fixed Operations / General Manager

Position Overview Department:

Fixed Operations /

General Manager Employment Type:

Full-Time Base Location:

Sioux Falls, SD Locations Served:

Sioux Falls, SD Position Summary Jerry's Auto Group is seeking an experienced and motivated Service Manager / General Manager to lead the operations of our new Sioux Falls location. This position will be responsible for overseeing all aspects of the service and parts departments while providing leadership, direction, and operational management for the facility. The ideal candidate will have a proven automotive background with prior experience as a Service Manager, Service Advisor, and Parts Professional. This individual must possess strong leadership skills, a customer-first mindset, and the ability to work independently while driving profitability, efficiency, and employee development. Key Responsibilities Service Operations Management Oversee all daily service department operations, workflow, and customer interactions Monitor and improve key performance indicators including labor sales, gross profit, technician productivity, efficiency, and customer satisfaction Ensure repair orders are processed accurately and efficiently Handle customer concerns and escalated issues in a professional manner Maintain a high level of customer retention through exceptional service experiences Parts Department Oversight Manage parts inventory levels, ordering, receiving, and inventory controls Work closely with service personnel to ensure timely parts availability Monitor parts gross profit and inventory turns Ensure proper inventory management procedures are followed Leadership & Personnel Management Recruit, hire, train, coach, and develop service and parts personnel Establish performance expectations and hold team members accountable Conduct regular employee evaluations and performance discussions Foster a positive, team-oriented work environment Lead by example through drive, desire, determination, dedication, and compassion. Business Operations Manage departmental profitability and expense controls Review operational reports and implement improvement strategies Work closely with ownership and leadership to achieve company objectives Ensure compliance with company policies and industry regulations Support business growth initiatives and community involvement efforts Qualifications Required Previous Service Manager experience Previous Service Advisor experience Previous Parts Department experience Strong understanding of automotive service and parts operations Proven ability to lead and manage employees effectively Excellent customer service and communication skills Strong organizational and problem-solving abilities Ability to work independently with little supervision Valid driver's license and acceptable driving record Preferred Multi-department management experience Experience managing dealership fixed operations Experience with dealership management systems Knowledge of budgeting, forecasting, and departmental financial management ASE certifications or manufacturer certifications are a plus Experience with classic and collector vehicles. Work Environment & Travel This position is based in Sioux Falls, South Dakota. Occasional travel to other Jerry's Auto Group locations may be required for meetings, training, and operational support. The position requires frequent interaction with customers, employees, vendors, and company leadership in a fast-paced automotive environment. Compensation & Benefits Compensation based on experience Health, dental, and vision insurance Accident insurance Short-Term Disability Critical Illness Paid time off and holidays 401(k) with company match Jerry's Auto Group is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability, or veteran status. Family Owned. Customer Driven. Since 1979.