Director of Field Operations

Director of Field Operations Metro Plumbing Heating and Air - 5.0 Chattanooga, TN Job Details Full-time $100,000 - $150,000 a year 1 day ago Benefits Health insurance Dental insurance Paid time off Vision insurance 401(k) matching Life insurance Qualifications Operations management Process improvement Team development Employee engagement Financial acumen Full Job Description Director of Field Operations $25-30M Service Business | High-Growth Home Services To be considered, complete our short application here: Copy & Paste https://recruiting.paylocity.com/recruiting/jobs/All/c3971929-08e9-44cd-9573-3470f96216a3/Metro-Plumbing-and-HVAC About the Role We are looking for a Director of Field Operations to help bring structure, accountability, and profitability to a rapidly growing home services business. This role partners closely with executive leadership to ensure strong revenue growth is supported by disciplined operations, efficient processes, and high-performing teams.

What You'll Do:

Lead Operations  Oversee daily operations for a $25-30M service business  Partner with Sales leadership to ensure revenue converts to profit  Improve processes, routing efficiency, and service delivery  Drive consistency, accountability, and operational excellence Develop Teams  Coach and support frontline leaders and technicians  Build team engagement and alignment with company goals  Maintain strong culture during rapid growth  Help employees grow and succeed within the organization Drive Performance  Use data to identify opportunities and improve results  Analyze KPIs, conversion rates, and operational metrics  Provide clear, actionable insights to leadership  Prepare the business for multi-location expansion What We're Looking For  Proven leadership experience in home services, field operations, or similar industries  Strong operational and financial acumen (P&L experience preferred)  Data-driven mindset with experience using systems like ServiceTitan and Excel  Hands-on leader who is comfortable in both the office and the field  Strong communication skills with the ability to lead with clarity and accountability What Sets You Apart  Ability to balance big-picture strategy with day-to-day execution  Comfortable working in a fast-paced, high-growth environment  Strong problem-solving skills and an ownership mindset  Focus on both results and people Why Join Us  Competitive, top-of-market compensation  Opportunity to make a direct impact on a growing organization  Clear path to General Management and multi-location leadership roles  Be part of a high-performance team with a strong, values-driven culture

Pay:

$100,000.00 - $150,000.00 per year

Benefits:

401(k) matching Dental insurance Health insurance Life insurance Paid time off Vision insurance

Work Location:

In person