Director of Rooms

DIRECTOR OF ROOMS

Hyatt Centric Hyatt Centric Beale Street Memphis US

• TN•Memphis

Posted:

May 8, 2026 Summary We are seeking a dynamic and experienced Director of Rooms to lead our hospitality team and ensure an exceptional guest experience. This pivotal role involves overseeing all front-of-house operations, including the front desk, housekeeping, concierge, and guest services, to maintain the highest standards of service and operational efficiency. If you are a strategic leader with a passion for hospitality excellence, we invite you to join our team and contribute to our reputation for outstanding guest satisfaction.

Key Responsibilities:

• Oversee daily operations of the front desk, housekeeping, concierge, and guest services departments
• Develop and implement service standards to ensure a consistent, high-quality guest experience
• Lead, motivate, and train departmental managers and staff to achieve operational excellence
• Monitor and manage departmental budgets, expenses, and revenue targets
• Ensurepliance with health, safety, and sanitation standards
• Handle guest inquiries,plaints, and special requests with professionalism and promptness
• Collaborate with other departments to coordinate activities and improve overall hotel performance
• Conduct regular inspections to maintain cleanliness, safety, and service standards
• Analyze operational data to identify areas for improvement and implement strategic solutions
• Stay updated on industry trends and best practices to enhance service offerings Join our vibrant team w guest satisfaction is at the core of everything we do.

We offer opportunities for growth, professional development, and a collaborative work environment dedicated to excellence in hospitality. Requirements

Skills and Qualifications:

• Proven experience in hotel management, preferably in a leadership role overseeing rooms division
• Strong leadership and team management skills
• Excellentmunication and interpersonal abilities
• Ability to handle guest concerns with professionalism and tact
• Financial acumen with experience managing budgets and controlling costs
• Knowledge of hospitality software and property management systems
• High level ofanization, attention to detail, and problem-solving skills
• Flexibility to work various shifts, including evenings, weekends, and holidays
• Bachelor's degree in Hospitality Management, Business Administration, or related field is preferred This position is at a location w Hyatt is not the employer.

The employer of individuals working at this hotel may be a third-party managementpany that is responsible for all employment benefits and obligations at this location.