Sr Operations Manager

The Senior Operations Manager is a key leadership role responsible for overseeing the day-to-day operations of all airport service departments, ensuring efficient, safe, and high-quality service delivery. This position leads cross-functional teams—including ground handling, customer service, security, and facilities—while driving operational excellence through strategic planning, performance monitoring, and continuous improvement initiatives.

RESPONSIBILITIES

Lead the management of daily activities across all operational departments, ensuring smooth and efficient airport operations Formulate and establish operational policies and procedures, and oversee their implementation to enhance overall efficiency and service quality Facilitate effective communication and coordination between various departments such as ground handling, customer service, and security to ensure integrated service delivery Regularly assess operational processes and outcomes, employing strategies to drive continuous improvement and address inefficiencies Manage the operational budget, including the development of financial plans, allocation of resources, and cost optimization strategies Ensure strict adherence to aviation industry regulations, safety standards, and environmental guidelines, staying updated with any changes in legal requirements Provide leadership, guidance, and mentorship to the operations team, fostering a collaborative and high-performing work environment Act as the primary point of contact with airport authorities, airlines, and other stakeholders, maintaining strong professional relationships Develop and oversee emergency response plans and procedures, ensuring preparedness for crisis situations and swift, effective management of any operational disruptions Analyze operational data and generate comprehensive reports to identify trends, measure performance against targets, and inform decision-making Oversee the procurement, maintenance, and efficient utilization of equipment and facilities, ensuring they meet operational needs and standards Implement high standards of customer service within all operational areas, ensuring passenger satisfaction and adherence to service level agreements Conduct and lead regular meetings with department heads and teams to review operational performance, set goals, and align on strategic initiatives Stay abreast of industry trends, technological advancements, and best practices, integrating innovative solutions into operational strategies Lead and manage significant operational projects and initiatives, from conception through to execution, to improve overall operational effectiveness and efficiency Perform any additional duties as assigned by management Lead the management of daily activities across all operational departments, ensuring smooth and efficient airport operations Formulate and establish operational policies and procedures, and oversee their implementation to enhance overall efficiency and service quality Facilitate effective communication and coordination between various departments such as ground handling, customer service, and security to ensure integrated service delivery Regularly assess operational processes and outcomes, employing strategies to drive continuous improvement and address inefficiencies Manage the operational budget, including the development of financial plans, allocation of resources, and cost optimization strategies Ensure strict adherence to aviation industry regulations, safety standards, and environmental guidelines, staying updated with any changes in legal requirements Provide leadership, guidance, and mentorship to the operations team, fostering a collaborative and high-performing work environment Act as the primary point of contact with airport authorities, airlines, and other stakeholders, maintaining strong professional relationships Develop and oversee emergency response plans and procedures, ensuring preparedness for crisis situations and swift, effective management of any operational disruptions Analyze operational data and generate comprehensive reports to identify trends, measure performance against targets, and inform decision-making Oversee the procurement, maintenance, and efficient utilization of equipment and facilities, ensuring they meet operational needs and standards Implement high standards of customer service within all operational areas, ensuring passenger satisfaction and adherence to service level agreements Conduct and lead regular meetings with department heads and teams to review operational performance, set goals, and align on strategic initiatives Stay abreast of industry trends, technological advancements, and best practices, integrating innovative solutions into operational strategies Lead and manage significant operational projects and initiatives, from conception through to execution, to improve overall operational effectiveness and efficiency Perform any additional duties as assigned by management Lead the management of daily activities across all operational departments, ensuring smooth and efficient airport operations Formulate and establish operational policies and procedures, and oversee their implementation to enhance overall efficiency and service quality Facilitate effective communication and coordination between various departments such as ground handling, customer service, and security to ensure integrated service delivery Regularly assess operational processes and outcomes, employing strategies to drive continuous improvement and address inefficiencies Manage the operational budget, including the development of financial plans, allocation of resources, and cost optimization strategies Ensure strict adherence to aviation industry regulations, safety standards, and environmental guidelines, staying updated with any changes in legal requirements Provide leadership, guidance, and mentorship to the operations team, fostering a collaborative and high-performing work environment Act as the primary point of contact with airport authorities, airlines, and other stakeholders, maintaining strong professional relationships Develop and oversee emergency response plans and procedures, ensuring preparedness for crisis situations and swift, effective management of any operational disruptions Analyze operational data and generate comprehensive reports to identify trends, measure performance against targets, and inform decision-making Oversee the procurement, maintenance, and efficient utilization of equipment and facilities, ensuring they meet operational needs and standards Implement high standards of customer service within all operational areas, ensuring passenger satisfaction and adherence to service level agreements Conduct and lead regular meetings with department heads and teams to review operational performance, set goals, and align on strategic initiatives Stay abreast of industry trends, technological advancements, and best practices, integrating innovative solutions into operational strategies Lead and manage significant operational projects and initiatives, from conception through to execution, to improve overall operational effectiveness and efficiency Perform any additional duties as assigned by management

QUALIFICATIONS 18

years of age or older Eligible to work in the United States Minimum of 10 years of experience in airport or aviation operations, with at least 5 years in a managerial role Extensive knowledge of airport operations, regulations, and safety standards Proven leadership and team management skills Must have a valid state-issued driver's license with an acceptable driving record Communicate effectively in English (reading, writing, speaking) Ability to access and interpret information in print and electronically, including the use of electronic devices including IPads/Tablets, Computers, and Mobile Devices Effectively communicate with colleagues and clients, both in-person and through electronic means Pass a background check and drug screen Eligibility to acquire needed credentials and clearances (FAA, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable) Airlines are 24/7, so we need our team members to be flexible to work various shifts including nights, weekends and holidays 18 years of age or older Eligible to work in the United States Minimum of 10 years of experience in airport or aviation operations, with at least 5 years in a managerial role Extensive knowledge of airport operations, regulations, and safety standards Proven leadership and team management skills Must have a valid state-issued driver's license with an acceptable driving record Communicate effectively in English (reading, writing, speaking) Ability to access and interpret information in print and electronically, including the use of electronic devices including IPads/Tablets, Computers, and Mobile Devices Effectively communicate with colleagues and clients, both in-person and through electronic means Pass a background check and drug screen Eligibility to acquire needed credentials and clearances (FAA, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable) Airlines are 24/7, so we need our team members to be flexible to work various shifts including nights, weekends and holidays 18 years of age or older Eligible to work in the United States Minimum of 10 years of experience in airport or aviation operations, with at least 5 years in a managerial role Extensive knowledge of airport operations, regulations, and safety standards Proven leadership and team management skills Must have a valid state-issued driver's license with an acceptable driving record Communicate effectively in English (reading, writing, speaking) Ability to access and interpret information in print and electronically, including the use of electronic devices including IPads/Tablets, Computers, and Mobile Devices Effectively communicate with colleagues and clients, both in-person and through electronic means Pass a background check and drug screen Eligibility to acquire needed credentials and clearances (FAA, TSA, Port Authority, U.S. Customs and U.S. Postal- as applicable) Airlines are 24/7, so we need our team members to be flexible to work various shifts including nights, weekends and holidays To perform this job successfully, an individual must be able to perform each essential requirement satisfactorily. The requirements listed above are representative of the work environment, knowledge, skill, and/or ability. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential requirements.

PHYSICAL ACTIVITY/WORKING CONDITIONS MAY INCLUDE

Ability to lift up to 25 pounds Position is generally sedentary, sitting for long periods of time Be able to hear and respond to the spoken voice and to audible alarms Tasks may involve repetitive motions of the arms, wrists, hands and/or fingers Specific vision abilities required for this job include: Close vision (clear vision at 20 inches or less); distance vision (clear vision at 20 feet or more); peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); depth perception (three-dimensional vision, ability to judge distances and spatial relationships); ability to adjust focus (ability to adjust the eye to bring an object into sharp focus) Ability to lift up to 25 pounds Position is generally sedentary, sitting for long periods of time Be able to hear and respond to the spoken voice and to audible alarms Tasks may involve repetitive motions of the arms, wrists, hands and/or fingers Specific vision abilities required for this job include: Close vision (clear vision at 20 inches or less); distance vision (clear vision at 20 feet or more); peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); depth perception (three-dimensional vision, ability to judge distances and spatial relationships); ability to adjust focus (ability to adjust the eye to bring an object into sharp focus) Ability to lift up to 25 pounds Position is generally sedentary, sitting for long periods of time Be able to hear and respond to the spoken voice and to audible alarms Tasks may involve repetitive motions of the arms, wrists, hands and/or fingers Specific vision abilities required for this job include: Close vision (clear vision at 20 inches or less); distance vision (clear vision at 20 feet or more); peripheral vision (ability to observe an area that can be seen up and down or to the left and right while eyes are fixed on a given point); depth perception (three-dimensional vision, ability to judge distances and spatial relationships); ability to adjust focus (ability to adjust the eye to bring an object into sharp focus) The pay rate listed on this post is what the company reasonably expects to pay for this position. However, individual compensation may vary based on factors including qualifications, skills, competencies, education, and experience. PrimeFlight Aviation Services, Inc. is proud to be an equal-opportunity employer. All applicants and employees are considered and evaluated for positions at PrimeFlight Aviation Service, Inc. without regard to race, ethnicity, religion, color, sex, gender, gender identity or expression, sexual orientation, national origin, ancestry, uniform service member and veteran status, marital status, pregnancy, age, protected medical condition, genetic information, disability, or any other protected status in accordance with all applicable federal, state/province, and local laws. SMS/Text Communications By providing your mobile number and opting in, you consent to receive SMS messages from PrimeFlight related solely to recruiting and employment opportunities, such as job postings, application status updates, or interview scheduling. Consent is voluntary and not a condition of applying for employment. Message frequency may vary. Standard message and data rates may apply. Reply STOP to opt out or HELP for assistance. Carriers are not liable for delayed or undelivered messages. Numbers will be used in accordance with this Privacy Policy and not shared for marketing without consent. Equal Opportunity Employer This employer is required to notify all applicants of their rights pursuant to federal employment laws. For further information, please review the Know Your Rights notice from the Department of Labor.