Records Supervisor

ABOUT CEDAR PARK

As the third largest city in the Austin metropolitan area, Cedar Park is an integral part of the rapid growth and burgeoning prosperity of Central Texas and Williamson County. Cedar Park is widely known for its excellent schools and a pro-business environment. We are consistently named by multiple outlets one of the top places in the U.S. to raise a family - due to our abundance of amenities, relaxed lifestyle, and our commitment to community and effective government. Just 17 miles from downtown Austin and on the edge of the Texas Hill Country, Cedar Park offers the best of both worlds: the energy of an innovative and booming metropolis, yet the best of small community life with parks, nature trails, and comfortable neighborhoods. It all adds up to a great place for families and businesses to call home. Job Summary Under the general supervision of the Support Services Lieutenant, the Records Supervisor oversees daily operations of the Police Department's Records Division, including supervision of staff and volunteers. This position ensures accurate processing and release of records in compliance with applicable laws, while managing public information requests, reporting, and overall records operations. Job Responsibilities Supervises, trains, schedules, and evaluates assigned staff and volunteers; monitors performance and provides input on hiring, discipline, and termination decisions. Oversees daily Records Unit operations, ensuring accuracy, efficiency, and compliance with applicable laws and regulations. Provides departmental support, including training staff on records systems and ensuring accurate data entry and system integrity. Processes citations, probable cause affidavits, and other legal documents. Oversees records retrieval and report requests for internal staff and external agencies. Processes public information and open records requests in accordance with state and local requirements. Prepares and submits required reports, including monthly statistical reports and

UCR/NIBRS

data. Responds to inquiries from the public, staff, and outside agencies in person and by phone. Initiate calls for service Accepts and processes payments for services, including open records requests and registrations. Maintains records management and filing systems, ensuring accuracy and accessibility. Orders and manages supplies, equipment, and assigned property; makes recommendations impacting budget, space, and operational needs. Maintains training records and ensures staff compliance with required training. Develops and updates division policies and procedures. Performs other related duties as assigned.

Education & Experience Bachelor's Degree in a related field AND At least one (2) years of supervisory experience in a law enforcement environment, including experience in records management; OR, Any equivalent combination of experience and training which provides the required knowledge, skills, and abilities. Certification & License Valid Texas Driver's License, with acceptable driving record Knowledge, Skills & Abilities (KSA) Knowledge of records management systems, personnel policies, and departmental procedures. Ability to lead, train, supervise, and evaluate staff. Ability to operate standard office and data communication systems, including word processing and spreadsheets. Ability to communicate clearly and effectively, both verbally and in writing. Ability to interpret and apply instructions, policies, rules, and regulations. Ability to analyze information and make timely, sound decisions. Ability to interact professionally with the public and coworkers. Ability to manage multiple priorities accurately in high-pressure situations. Ability to maintain accurate records and documentation Work Conditions Physical Demand Prolonged sitting and computer use. Occasional standing, walking, bending, and light lifting (up to 20 lbs). Manual dexterity and visual focus for computer and document work. Environmental Demand Standard office environment with frequent screen time. Fast-paced setting with frequent interruptions and public interaction. Occasional extended or irregular hours to meet operational needs. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions. The City of Cedar Park complies with the Americans with Disabilities Act (ADA) and will provide reasonable accommodations to qualified individuals with disabilities.