Operations Manager

Operations Manager Bark Avenue Edinburg, TX Job Details Full-time $35,000 - $45,000 a year 11 hours ago Benefits Paid time off Employee discount Flexible schedule Qualifications Retail sales transactions Hospitality Office activity coordination Customer relationship building Maintaining an organized workspace Operations management Phone communication Inventory management Greeting customers Processing cash transactions Pet grooming Mid-level Client relationship development Improving operational efficiency Supervising experience Store management Dog handling Organizational skills Appointment scheduling 1 year Clean workspace maintenance POS systems Retail management Leadership Team motivation (leadership skill) Communication skills Wireless sales Customer complaint resolution Client interaction via phone calls Full Job Description

ABOUT THE ROLE

At our dog grooming boutique, we believe every visit should feel special — for both the pup and their person. We are looking for a warm, organized, and proactive Operations Manager who thrives at the heart of a busy dog grooming boutique environment. This role is the backbone of our day-to-day experience: you will be the welcoming face our clients see, the steady hand keeping our team running smoothly, and the detail-oriented professional ensuring every dog leaves looking and feeling their best. If you have a passion for dogs, a talent for building genuine relationships, and love bringing order and energy to a dynamic space, we would love to meet you.

KEY RESPONSIBILITIES

Serve as the primary point of contact for clients — greeting, checking in, and checking out dogs with warmth and professionalism Manage and coordinate daily appointment scheduling for all groomers to ensure optimal flow and efficiency Track, organize, and reorder all boutique supplies including grooming products, tools, and retail inventory Assist groomers with finishing touches on dogs — including bows, bandanas, spritz, and final presentation details Step in to assist with grooming tasks as needed to support the team during high-volume periods Handle incoming calls, messages, and inquiries with a high level of professionalism and care Build and maintain meaningful relationships with clients, remembering their preferences and making each visit feel personalized Address client concerns promptly and ensure every interaction reflects the boutique's commitment to exceptional service Keep the front-of-house and common areas clean, organized, and always inviting

REQUIRED QUALIFICATIONS

Minimum 4 years of professional dog grooming experience Minimum 1 year of experience in a leadership, supervisory, or operations role Exceptional customer service skills with a natural ability to connect with clients and their pets Strong organizational skills and ability to manage multiple priorities in a fast-paced environment Excellent verbal and written communication skills Genuine love for dogs and a calm, confident presence with animals of all temperaments Reliable, detail-oriented, and a true team player

PREFERRED QUALIFICATIONS

Experience with salon scheduling or point-of-sale software Grooming certification from a recognized program (e.g., NDGAA, IPG) Background in boutique, hospitality, or client-facing service environments Knowledge of pet first aid

WHAT WE OFFER

Competitive salary commensurate with experience Performance-based bonuses Paid time off Employee discounts on grooming services and boutique products A close-knit, dog-loving team that truly cares about one another and the clients we serve Ability to handle cash handling accurately while maintaining high standards of customer service and phone etiquette. Knowledge of wireless sales or store operations is a plus; experience in retail sales management is preferred. Join us as an Operations Manager where your leadership will inspire teams to deliver outstanding results while creating a welcoming environment for customers. We value proactive problem-solvers who thrive on building efficient processes and fostering team growth—your energy will help shape the future of our retail success!

Pay:

$35,000.00 - $45,000.00 per year

Benefits:

Employee discount Flexible schedule Paid time off

Work Location:

In person