Operations Manager

Build a Business. Lead People. Drive Growth. Team Enoch is seeking a proven Operations Manager to lead and grow one of our service divisions. This is a high-impact leadership role responsible for the overall performance, profitability, customer experience, and growth of a trade-focused business unit. We are looking for an operational leader who understands how to build systems, develop people, drive accountability, and scale a service organization. We are interested in leaders who have successfully managed operations in residential services, HVAC, electrical, plumbing, roofing, restoration, construction services, landscaping, pest control, or other field-service organizations. This position is ideal for someone who enjoys building teams, improving processes, analyzing performance metrics, and creating sustainable growth. What You'll Own As the Operations Manager, you will be responsible for the overall success of your assigned division, including: Operational Leadership Oversee all daily operations within the division Develop and improve systems, processes, and workflows Ensure efficient scheduling, dispatching, staffing, and service delivery Identify operational bottlenecks and implement solutions Drive continuous improvement initiatives throughout the department Ensure teams consistently meet performance expectations and service standards Team Development Recruit, hire, train, and develop top-performing team members Build a culture of accountability, professionalism, and teamwork Coach managers, supervisors, field personnel, and support staff Conduct performance reviews and establish development plans Create career paths and succession plans within the department Financial Performance Manage department profitability and overall financial performance Monitor and improve key business metrics including: Revenue growth Gross margin Net profitability Average ticket Conversion rates Employee productivity Customer retention Develop action plans to improve business results Manage budgets, labor costs, and operational expenses Customer Experience Ensure exceptional customer satisfaction across all service and installation operations Establish standards that consistently deliver a five-star customer experience Resolve escalated customer concerns when necessary Partner with sales and field teams to strengthen customer relationships Strategic Growth Develop and execute plans to grow revenue and market share Build operational infrastructure that supports future expansion Collaborate with executive leadership on long-term business strategy Identify opportunities for innovation, efficiency, and competitive advantage What Success Looks Like Within your first year, you will: Improve operational efficiency and team performance Strengthen accountability throughout the department Build scalable systems and processes Increase profitability and customer satisfaction Develop future leaders within the organization Help position the division for significant growth QualificationsRequired 5+ years of operations leadership experience Experience managing field service, service delivery, installation, production, or operational teams Proven success leading people and improving business performance Strong understanding of KPI management and operational metrics Experience driving accountability and organizational performance Excellent leadership, communication, and problem-solving skills Preferred Residential home services experience Experience in HVAC, plumbing, electrical, roofing, restoration, construction, landscaping, pest control, or similar service industries Experience managing a P&L or business unit Multi-location or high-volume service operation experience Experience with ServiceTitan or similar field service software Background in scaling teams and operations The Leader We're Looking For You are: A builder who enjoys creating systems that scale A leader who develops people and earns trust Competitive, driven, and results-oriented Comfortable making decisions and holding others accountable Analytical and data-driven Passionate about operational excellence Focused on both people and performance Why Team Enoch? Team Enoch has built a reputation for delivering exceptional service through a commitment to quality, integrity, and customer care. As we continue to grow, we're looking for leaders who want the opportunity to make a meaningful impact and help shape the future of the business. This is an opportunity to lead a growing division, influence company strategy, and build something significant. Compensation & Benefits Competitive base salary Performance-based bonus opportunities Health benefits Paid time off Leadership development opportunities Career growth within a rapidly growing organization If you've successfully led operations, built teams, improved performance, and are looking for an opportunity to take ownership of a growing business unit, we'd like to speak with you.

Job Type:

Full-time Pay:

$100,000.00 - $150,000.00 per year

Benefits:

Health insurance Paid time off Application Question(s): How many years of experience do you have leading a service operation with responsibility for technicians, supervisors, customer service, dispatch, operational performance, and department profitability?

Experience:

P&L management and operational leadership: 5 years (Required) Ability to

Commute:

Fort Worth, TX 76120 (Required)

Work Location:

In person