Strategic Service Technology Manager

Insperity provides the most comprehensive suite of scalable HR solutions available in the marketplace with an optimal blend of premium HR service and technology. With more than 90 locations throughout the U.S., Insperity is currently making a difference for thousands of businesses and communities nationwide. Behind our success is the unshakeable belief in the value of our people. We value diversity, inclusivity and a sense of belonging. We celebrate work and life events, and we partner with our clients and communities to make great things happen. We've earned recognition time and again as a top place to work—named among the best by respected organizations like Glassdoor and U.S. News & World Report. We're also proud to be recognized for one of the country's Top 50 Midsize Early Talent Programs through RippleMatch's Campus Forward Awards. There's never been a better time to be part of Insperity, and our best work is still ahead. Learn more at Insperity.com. Why Insperity?

Flexibility:

Over 80% of Insperity's jobs have flexibility. We want your time to have balance, whether it's spent with coworkers, clients, family or your community.

Career Growth:

Insperity provides many ways to grow with the company. We offer continuous learning programs, mentorship opportunities and ongoing training.

Well-Being:

Our total rewards package includes generous paid time off, top-tier medical, dental and vision benefits, health & wellness support, paid volunteer hours and much more. We take care of our people so that you can do your best work. This position is responsible for participating in the vision for Traditional Employment Solutions (TES) service technology development by facilitating efforts related to strategy and technology while maintaining a focus on compliance, liability, and the client experience. Acts as the subject matter expert for overseeing the scope, definition, and execution of new modules and technology enhancements.

Responsibilties:

Provides evaluation and input into the guiding vision and roadmap for TES technology and service offerings. Manages 1 to 4 service or technology offerings within one subject area including HR, Payroll, Time or Benefits. Works closely with Service Operations, other Centers of Excellence (COE), and other Insperity departments to ensure technology products support processes defined to serve clients and meet regulatory requirements. Acts as the COE for TES service offering and technology knowledge. Assists in coordinating the ongoing prioritization of product features, enhancements and upgrades as defined by customers, users and regulatory requirements. Collaborates with Service Operations, other TES COEs, and Marketing to develop Go-To-Market plans for new services and technology. Understands technology and assists in managing system enhancement and changes and provides system management and support, Collaborates with internal and external personnel to develop test cases, test automation, and quality benchmarks of new product releases. In conjunction with TES Compliance COE, monitors changes in federal, state or local regulations relating to compliance to enable a timely response for application changes to regulatory requirements. Partners with COE process owners to assist with the development and delivery training and communication plans related to service technology product releases and enhancements. Researches and understands emerging relevant technologies, service offerings, competitive and market intelligence. Remains abreast of new developments in services & technologies impacting Traditional employment customers by participating in continuing education/conferences and by review of literature and periodicals. Supports process and audit efforts to ensure integrity and accountability for Sarbanes-Oxley compliance and quality assurance service-related technologies. Develops and maintains collaborative relationships with Service Operations and stakeholders at Insperity to maintain the highest levels of customer service, quality and productivity. Assists with the evaluation and management of third-party vendor relations for TES service technology offerings. Assists with the negotiation of partner contracts and manages partner relationships. Works with Insperity stakeholders to ensure vendor security and legal requirements are met.

Qualifications:

Bachelor's Degree in related field is required. Three or more years of service technology management experience is required. Two or more years of experience working with Human Capital Management solutions is preferred. Sound knowledge of federal, state and local employment regulations. Comprehensive knowledge of system inputs and outputs. One year demonstrated project management skills in a multi-tasking environment; ability to learn and apply new concepts quickly. Understanding of the Human Capital Management business application, system design, development, technology lingo and testing methodology. Proven analytical and statistical skills and ability to use skills to establish baseline metrics for improvement measurement. Leadership and organizational skills. Proficient in technical writing skills and ability to adapt content and delivery based upon audience. Conceptual knowledge of third-party application integration. Proven customer service and change management skills. Ability to effectively influence, lead and motivate teammates toward accomplishment of common goals. Two years of proven HR/Payroll industry knowledge and experience in researching emerging trends. Innovative and capable self-starter able to work independently and drive strategic continuous improvement. At Insperity, we celebrate the diversity of our employees and our leadership. Insperity is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status or any other characteristic protected by law.